CV Recruitment Coordinator, SAP, Customer service

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CV/Resume ID no.: 88348
Last Updated: Thursday, January 15, 2009

Job Objective: To be a part of a dynamic human resources/customer service team
Qualifications
 Above average oral and written skills
 Desirable leadership skills
 Voracious learner
 Computer literate (Microsoft Word, Excel, Power Point)
 Employment Pass Eligibility Certificate Holder-Singapore

HRD COORDINATOR for RECRUITMENT (supervisory level)
International Container Terminal Services Inc.
September 2006- present
Duties/Responsibilities:
• Handles the recruitment functions of sourcing, screening, selection, administering pre-employment requirements, facilitating the conduct of the new hire orientation to ensure the effective on-boarding of the new hire.
• Works closely with the requisitioning department to understand the background and rationale as well as the profile of the manpower requirement, in order to source suitable candidates for the post
• Assists the requisitioning department in the screening and selection of the candidates through the following: conduct of initial screening via psychological tests and interviews, provision of candidate assessment based on initial screening results, scheduling of succeeding interviews with the requisitioning department, coordinating with the HR Compensation & Benefits Unit for the salary negotiation and terms of employment.
• Facilities the completion of the selected candidate’s pre-employment requirements and coordinates with the candidate and requisitioning department regarding candidate’s start date once cleared.
• Administers processing of the selected candidate’s appointment papers or employment contract.
• Conducts or facilitates the New Hire Orientation, which includes the following: company background, compensation and benefits, policies and procedures and safety.
• Maintains an effective filing system or database of potential candidates for reference.
• Monitors the systematic filing, controlling, recording and updating of Employees’ 201 files, including employee movement records.
• Routes all official information/movements to other HRD staff.
• Develops and conducts interview techniques, skills assessment, abilities and aptitude tests and interests as aids to selection and placement.


CUSTOMER CARE REPRESENTATIVE
Equitable PCI Bank
January 2005-September 2006
Duties and Responsibilities:
• Monitoring calls of clients to categorize them accordingly
• Updating and monitoring of remittances and accounts as requested by clients
• Assisting clients in their queries about different bank products and services
• Effectively addressing customer complaints on bank personnel, products and services

INSTRUCTOR
ABE International School for Business and Economics
May 2004-August 23, 2004
Duties/Responsibilities:
• Facilitating classroom learning through lectures, group discussion and the like
• Preparing and updating course syllabus
• Evaluating students’ academic performance
• Coordinating students’ activities with various local groups
• Facilitating students’ activities


INSTRUCTOR/ GUIDANCE COUNSELOR
Batangas State University
November 2001-May 2004
Duties/Responsibilities an Instructor:
• Facilitating classroom learning through lectures, discussions and buzz groups.
• Preparing and updating action plan and syllabus
• Evaluating students’ academic performance
• Organizing talks, seminars and symposia

Duties/Responsibilities as a Guidance Counselor:
• Counseling students, teachers and other school personnel
• Administering and evaluating psychological tests
• Conducting routine interviews to students to identify their needs
• Filing and tallying students information sheets
• Updating graduating students with different job vacancies
• Initiating school-related and student-oriented programs like job fairs, seminars and the like
• Preparing annual reports

HUMAN RESOURCES ASSISTANT
Equitable PCI Bank
Makati City
July 2001-November 2001
Duties/Responsibilities:
• Interviewing applicants for entry level position to assess their qualifications
• Administering and interpreting psychological tests
• Assisting in the company’s orientation for newly hired employees
• Managing 201 files
• Participating in various “job fairs” to scout for potential workers

CERTIFICATE COURSE IN HUMAN RESOURCES MANAGEMENT
University of Sto. Tomas
Sampaloc, Manila
November 2006- present

Bachelor of Science in Psychology and
Bachelor of Arts in Guidance Counseling
St. Scholastica’s College
Leon Guinto St. Malate, Manila
1997-2001

Adept in Microsoft Word, Excel and Powerpoint
Familiar with SAP

Test Administration
Test Interpretation
Interviewing