CV IT - SAP Industry Solution Specialist, SAP IS, SD, MM, FI/CO, BW, billing and invoicing, CRM

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CV/Resume ID no.: 88575
Last Updated: Thursday, January 22, 2009

Experienced in IT solutions for Utilities, especially SAP IS-U (Billing and Invoicing, Device Management, Customer Service), ECM, programming, both as industry professional and consultant. Fluent in Italian, French, English and Spanish. Familiarity with project management and international trade techniques.

october 2008 - present
SAP IS-UTILITIES CONSULTANT
Company:
NEO Technologies SA, Lausanne, Switzerland - SAP project for the implementation of a new
deregulated scenario for electricity. The client is a major Swiss multiutility group (electricity, water,
multimedia).
Direct responsibilites:
Adapting all major business processes impacted by the separation of energy distribution and
supplying activities.
Main focus on Billing and Invoicing (Adjustment Reversal, Collective Bill, Forms), Master Data
(duplication of contracts and installations), Customer Service (Front Office Processes, CIC, Data
Environement), Device Management (Device Installation/Removal, Meter Reading), Work
Management.
Project in French.
Ref. M. Jean-Luc Philipona.

2005 - 2008
IT - ERP SPECIALIST
Company:
Gruppo C.V.A., Aosta, Italy - Consortium for generation and sale of hydroelectric energy to private
companies: banks, retail and major Italian industries. 30 hydroelectric plants. 5 TWh/year.
C.V.A. S.p.A. rating : AA stable (Fitch) and A1 stable (Moody’s).
Responsibilities:
Supervisor of workgroups: billing, back office, CRM, relations with energy distributors.
Reporting towards major clients, top management, institutions. Technical support to clients, preand
post- sales, and to other functional areas of the company.
Key user of software and databases: SAP IS-Utilities (especially Billing and Invoicing, DM) and
custom module for billing, ECC (FI/CO, SD, MM, partially BW), CRM; Hummingbird (Enterprise
Content Management integrated with SAP), Access models. Programming in VB, VBA, scripting.
Use of SQL, XML. Maintaining the interactive web portal for clients. Monthly billing for
consumption of electricity (~30000 units) . Direction of back office activities, mainly related with
receiving and accounting huge data flows from our providers, i.e. electric energy distributors.
Ref. Paolo Giachino C.E.O.

2003-2005
SCIENTIFIC RESEARCH and INFORMATICS CONSULTANT
Scientific research in S.I.S.S.A., International School for Advanced Studies, Trieste.
Webmaster for all sector laboratories.

2002
RESEARCH ASSISTANT
Biophysics Institute - Consiglio Nazionale delle Ricerche C.N.R..
Studies of non-linear dynamics in biological mechanisms. Director prof. Santi Chillemi.

2006
QUALIFICATION IN INTERNATIONAL TRADE
Customs, taxes, transports, contracts and payments.
I.C.E. (Italian Institute for Foreign Trade) and Centro Sviluppo di Aosta.
2003-2005
MASTER IN NEUROSCIENCE
Cognitive psychology, linguistics, computational neuroscience.
SISSA/ISAS - Trieste (I) - PhD program- prof. Jacques Mehler.
Master Thesis: “Syllabic structures and consonantal patterns in speech segmentation”
1997-2001
BACHELOR OF ARTS (LAUREA) IN APPLIED PHYSICS magna cum laude
Classical and quantum physics, biophysics, cellular and general physiology.
Università degli Studi di Pisa - full mark (110/110 cum laude).
Thesis: “Analytical models of ventricular myocardium”. Autonomous model of neural network,
developed in C++.
1998-1999
EXCHANGE OF STUDENTS BETWEEN EUROPEAN UNIVERSITIES
Université de Paris-Sud XI, Campus d’Orsay (F). - Erasmus programme.
Studies on non-linear dynamics.
1996
HIGH SCHOOL DEGREE - Liceo Scientifico di Aosta - full mark of 60/60.

Implementation and customizing of SAP (Integrated ERP - expertise of IS-U modules and
knowledge of SD, MM, FI/CO, BW, billing and invoicing, CRM).
Hummingbird (enterprise content management).
MS Office (Word, Excel, Powerpoint, Access, VBA).
SQL, Oracle and other databases, XML. Programming languages: C++, VB, vbscript, javascript.
OS: MacOSX, Win, Linux. Software for publications, medias, graphics and scientific applications.

Good knowledge of enterprise and commercial processes, in particular in the utilities sector
(Italian, Swiss and European energy market, system and legal framework).
Familiarity with Project Management techniques (PMBoK).
Time-series analysis. Analytical modeling of complex systems in various domains.