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CV Exceptional Customer Service Experience coupled with project coordination

 
Exceptional Customer Service Experience coupled with project coordination

Resume built for oil and gas job opportunities by a jobseeker with experience in Exceptional Customer Service Experience coupled with project coordination - would you like to offer this candidate a job/contract employment?

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CV/Resume ID no.: 88936

Location (Residence): marietta, United States
Citizenship: United States
 
Languages:
  Native: English United States
  Other: None
 
Education & Experience: Work Authorization & Relocation:
Education:
  Bachelors in currently pursuing in Business Administration

Years of Experience: 5 years
Authorized to work in:
   United States
Present Location:
   United States, Marietta
Relocation:
   United States, United States
 
Expertise
Category Subcategory Ability Experience
Administration Customer Service Experienced 5 years
Other Customer Service Experienced 2 years
Administration Administration Experienced 2 years
 
CV/Resume Details
 
1. Summary (Cover Letter) - CV/Resume Part 1 [Mandatory]

Manika Peters
305 Niblewill Place
Marietta, GA. 30066
Dear Sir/Madam:
I have enclosed my resume in hopes to be considered for a position with your company by providing you with in-depth information on the many years I have spent in the current workforce. Throughout this time, I have successfully developed my skills in many different areas including project management, quality control, and client relations.
More importantly, I have enhanced each company’s reputation with my hard work and determination and have built strong relationships with the clients.
I would appreciate the chance to do the same for your organization and look forward to hearing from you soon.

2. Work Experience - CV/Resume Part 2 [Mandatory]

Managed and maintained multiple Client portfolios, and provided technical consultancy and client management for retail utility providers in multiple deregulated markets
Monitored the project budgets and tracked the completion of each task and schedule in Share point using MS Project
Performed weekly analysis of outstanding issues, developed solutions to increase revenue, decreased data entry and billing errors to ensure accurate on-time and on-schedule projects
Assisted with support of data migration from other systems and platforms into our billing system as well as diagnosed problems and issues with the production environment hosted in our data systems
Served as the liaison between Sales, Business Analyst, IT and the Client for multiple project implementations
Scheduled and facilitated training sessions and project team meetings using Outlook and Go-to-meeting as well as face to face training sessions.
Monitored performance as well as developed and maintained the performance improvement plans as needed to ensure the satisfaction of the client.
Developed MS Excel spreadsheets to create reports to assist Account managers and Executives

Senior Client Service Analyst
Created and maintained Daily Billing Reports using Excel
Responsible for invoicing clients in excess of $500,000 daily revenue and over 15 million in monthly revenue
Maintained and processed client reports and request
Ran SQL queries to add meter information for new customer enrollments
Resolved escalated billing issues through Change Management software

Quality Control Analyst
Responsible for testing multiple client Ista-net applications to ensure quality control
Participated in Six Sigma Greenbelt project gathering and reporting data
Received accommodation for 0% error rate exceeding department goals
Responsible for training new employees for Quality Control position
Established guidelines for Quality Control position
Provided written evaluation for new hire performance
Reviewed billing registers for 275 properties and a staff of 5 billing representatives to ensure 100% company compliance


3. Education & Training - CV/Resume Part 3 [Mandatory]

Troy State University
Troy, Al
Bachelors of Business Administration, Currently Pursuing

Yellow Belt Completed
Green Belt Training


4. Computer Skills - CV/Resume Part 4 [Mandatory]
COMPUTER SKILLS
Software: Microsoft Office including Word, Excel, PowerPoint, Project
Microsoft SQL,
EDI
Sharepoint
5. Other Skills - CV/Resume Part 5 [Optional]
Consistent and strong leadership skills with a focus on development and growth
Dedicated team player, employing strong communication skills and attention to detail
Excellent analytical skills.
Strong organizational skills.
Independent; work with minimal supervision
Eager to learn, meets new challenges, and assimilates new concepts and ideas quickly.
6. Additional Information - CV/Resume Part 6 [Optional]
N/A


 

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Exceptional Customer Service Experience coupled with project coordination
CV/Resume ID no.: 88936

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