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CV IT Professional Shell International Exploration and Production (SIEP)

IT Professional Shell International Exploration and Production (SIEP)

Resume built for oil and gas job opportunities by a jobseeker with experience in IT Professional Shell International Exploration and Production (SIEP) - would you like to offer this candidate a job/contract employment?

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CV/Resume ID no.: 89461

Location (Residence): Pasadena, United States
Citizenship: United States
  Native: English United States
  Other: Spanish Traditional Sort
Education & Experience: Work Authorization & Relocation:
  Bachelors in

Years of Experience: 6 years
Authorized to work in:
   United States
Present Location:
   US, Pasadena
   United States
Category Subcategory Ability Experience
IT/Communications Networking Experienced 13 years
IT/Communications Support (Op. Sys.) Experienced 13 years
IT/Communications Support (Hardware) Experienced 13 years
CV/Resume Details
1. Summary (Cover Letter) - CV/Resume Part 1 [Mandatory]

Career Objective:
A challenging Technical support position utilizing my wide range of experience and education. Self starter and excellent experience working under pressure to meet required deadlines.

Microsoft Office 2003&2007 (Word, Excel, PowerPoint, Publisher) experience with Windows 2000,NT, XP,Vista. CompTIA A+ Certification, Create and delete users in Active directory experience with troubleshooting desktops systems, network, and VPN. Remote support using VNC, Netmeeting etc. Support hardware/software, Data Migration, SAP( (BW)(PS)(MM)(PM) modules using multiple ticket systems Altiris, Remedy, Peregrine, and Heat. Excellent customer service experience, type 60 wpm, ten-key by touch, multi-skilled, strong communication skills, fluent in Spanish, self starter and very reliable.

2. Work Experience - CV/Resume Part 2 [Mandatory]


Shell International Exploration and Production (SIEP) 06-2008 Present

SAP Helpdesk Support - Perform technical activities such as manually managing batch jobs, performing system refreshes, verifying inbound and outbound interfaces, monitoring system responsiveness and making accommodations for planned and unplanned system outages. Create user accounts in SU01 for all SIEP users as well as organize, document and give training to users that work with the SAP suite of systems. Responsible for monitoring the Data Warehouse refresh process during off hours and analyze to determine the root cause of system failures. Proposing improvements in the Business support systems as well as the business processes through participation in the Process Improvement Teams and through the analysis of the incoming trends.

Lyondell Basell Oil & Gas (Houston Refining) 06-2007 06-2008

Helpdesk / Desktop Support - Provide technical support to all Lyondell Basell domestic and International users. Responsible for SAP administration supporting the Plant Maintenance module. Create new user accounts and granting SAP access.Working with end-users in analyzing, troubleshooting and resolving hardware/software and network support issues. Responsible for monitoring the Lyondell HRO IS Support Center Global mailbox and respond to each request in a timely manner to ensure customer satisfaction. Liaises with internal staff to obtain, compile, prepare and implement software and hardware. Assist team members with support issues, Escalating support issues to appropriate areas of the department for resolution when necessary. Maintain call logs and solutions in Help Desk database by recording problem tracking tickets and taking ownership of call from the beginning until full resolution including follow up with callers to confirm a satisfactory and complete result.

Suez Energy (Contractor) 09-2006- 06-2007

Help Desk / Desktop Support - Provide technical support to all internal and external employees from all over the world. Work to diagnose and solve problems that users may have with desktop and laptop environments including operating systems, hardware, network connectivity, remote access, and standard corporate applications. building workstations for new hires, troubleshooting issues, maintaining anti-virus and system patch deployment, restoring backups, etc. Beta testing of software and hardware compatibility, configuration of desktop image and installation of new systems. Assist with one or more user support team areas which includes inventory management, helpdesk tracking software, and network printers. Generate tickets using Helpstar ticketing system and escalating tickets to appropriate IT personnel. Evaluate documented resolutions and analyze trends for ways to prevent future problems.

KBR Halliburton (Obtain Vaild US Passport) 01/2006 09/2006
Kabul, Afghanistan

Help Desk/Desktop Support - Assisted all KBR and Military personnel inside military base sites. Responsible for all computer maintenance and Technical support. Answer and evaluate Incoming requests for assistance from Internal users experiencing problems with hardware, software, printing connectivity issues and other related technologies. Process Incoming calls to the Help Desk to ensure a courteous, timely, and effective resolution of the client users issue and perform first response support. Earned a Reputation for quickly responding to trouble tickets, prioritizing user requests, and resolving complex issues. Successfully resolve hundreds of issues monthly without requiring escalation to a higher tier.

ESG Halliburton (Contractor) 03/2003 - 01/2006
Help Desk/Desktop Support- Assisting HalliburtonESG call center to employees with windows 2000 and windows XP throughout Halliburton network. Responsible for Technical support for the entire Americas region in the Energy Services Group at Halliburton. Gather and document information related to the request, resolve 70% of the problems.Create and delete network accounts in active directory Unlocking and resetting passwords in SAP, ESS (Employee Self Service),VPN (Virtual Private Network) and windows LAN accounts. Tracking and resolving Peregrine ticketing system and working with many other departments in order to increase productivity and efficiency. Working to analyze and troubleshoot issues that arise in various SAP transactions. Ensuring that many applications are maintained and working in conjunction with each other for every agent of the call center so that call center levels meet or exceed anticipated goals.

3. Education & Training - CV/Resume Part 3 [Mandatory]


National Institute Of Technology (NIT), Houston, Texas November 2003 August 2004
San Jacinto Jr. College, Pasadena, Texas September 2001-January 2003

Pasadena High School, Pasadena, Texas Graduated - May 2001

4. Computer Skills - CV/Resume Part 4 [Mandatory]
Microsoft Office 2003&2007 (Word, Excel, PowerPoint, Publisher) experience with Windows 2000,NT, XP,Vista. CompTIA A+ Certification, Create and delete users in Active directory experience with troubleshooting desktops systems, network, and VPN. Remote support using VNC, Netmeeting etc. Support hardware/software, Data Migration, SAP( (BW)(PS)(MM)(PM) modules using multiple ticket systems Altiris, Remedy, Peregrine, and Heat
5. Other Skills - CV/Resume Part 5 [Optional]
6. Additional Information - CV/Resume Part 6 [Optional]


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IT Professional Shell International Exploration and Production (SIEP)
CV/Resume ID no.: 89461

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