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CV Admin Manager

Admin Manager

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CV/Resume ID no.: 89687

Location (Residence): Depok, Indonesia
Citizenship: Indonesia
  Native: Malay Malaysia
  Other: English
Education & Experience: Work Authorization & Relocation:
  Bachelors in Andalas University, Electrical Engineering

Years of Experience: 9 years
Authorized to work in:
Present Location:
   Indonesia, Jakarta
   United States, Singapore, United Kingdom, United States
Category Subcategory Ability Experience
Administration Administration Experienced 9 years
Administration Customer Service Experienced 5 years
Administration Data Management Experienced 9 years
CV/Resume Details
1. Summary (Cover Letter) - CV/Resume Part 1 [Mandatory]

I will be a creative and energetic asset for your organization. I am detail person, good in PC etc

2. Work Experience - CV/Resume Part 2 [Mandatory]

- Service Parts Logistic / Material Management Spare part – PT. Heidelberg Indonesia
Date of Employment, August 2000 – October 2004.
 Do all material management activity in SAP such as purchase, goods receipt, distribution, and internal goods inquiries.
 Do all administration for Spare Part Import Process.
 Input FIH Spare Part to SAP.
 Develop support to branches in delivery process.
 Responsible in annually stock take process and result in 7 days.Analyze and advice customer’s inquiries (internal and external customer)for spare parts using Sherlock Software as a tool and responsible to improve customer satisfaction.
 Communicate with vendor about goods specs., negotiation, etc.
 Handle customer’s inquiries for quotation and negotiation.
 Maintain Spare Parts Inventory in secure level and monitoring accuracy of ordering system to vendor.
 Handle spare part claim warranty for sold machine
 Maintain part number, buying price, and selling price in SAP system
 Responsible in annually selling price review
 Handle Part Sales Order for VIP Customer
 Handle spare part complaint

- Admin Manager, Customer Support – PT. Heidelberg Indonesia
Date of Employment, November 2004 until Now.
 Assist Head of Customer Support in budgetary control.
 Act as first line contact to incoming service calls.
 Plan and distribute jobs and dispatch engineers to provide outstanding Customer Support
 Work closely with the Team Leaders / Supervisors when planning and allocating Service related work.
 Co-ordination with Spare Parts Department for ordering, quotations and Service related activities
 Preparation and handling of Service disputes.
 Provide administration support to service staff including pre- check Engineering Staff, preparation of staff commissions based on current policy expenses
 Responsible for daily service reporting.
 Review and assist in improving Planned Support Agreements.
 Contribution to improve Customer Satisfaction and assist in the minimizing of complaints in line with Heidelberg Indonesia Complaint Management Policy.
 Provide support to Heidelberg Indonesia Customer Service including branches necessary to facilitate achievement of agreed Customer Support objectives and targets.
 To support and develop Customer Satisfaction for Heidelberg Indonesia Customer Support Services.
 Active participation and contribution as a member of the Customer Support team

3. Education & Training - CV/Resume Part 3 [Mandatory]

Engineering Faculty, Andalas University (Unand) Padang
Bachelor of Electrical Engineering, graduated on October 1999 with GPA 3.05 (scale max 4.00)

4. Computer Skills - CV/Resume Part 4 [Mandatory]
 Microsoft Office Software
5. Other Skills - CV/Resume Part 5 [Optional]
 Language Skills:
 Bahasa Indonesia (Excelent)
 English (Good)
 Social Skill
 Efficient, Flexible and tolerant
 Willing to work hard and eager to learn
 Strong determination to pursue goals
 Good teamwork
 Good communication and interpersonal skills
6. Additional Information - CV/Resume Part 6 [Optional]
Training Attended:
 1997 Study about Over Current Relay in Distribution Line, PT..PLN (Persero) Wilayah III
 1999 Study about Load Shedding Scheme and Underfrequency Relay, PT. PLN (Persero) Unit Pembagi Beban Wilayah III
 1999 Electric Seminary about Sumbar-Riau Interconnection, Electrical Student Organization, Andalas University
 30 - 31 August 2000 Team Heidelberg & Solution Training, Heidelberg Asia Pacific
 17 - 18 October 2000 Heidelberg Quality Management Training, Heidelberg Indonesia:
 Interpersonal Skill
 Team Work
 Problem Solving Discipline
 14-15 June 2001 Basic Graphics Technology Training, Heidelberg Asia Pacific
 29 June 2001 Complaint Management Process " I can make a difference" Heidelberg Indonesia
 02-03 December 2002 Sherlock Basic Training, Print Media Academy, Kuala Lumpur, Malaysia
 20 October 2004 Telephone Skill Training, John Roberts Power, Jakarta
 7 – 10 July 2005 Freq Material Workshop, SAP, Print Media Academy, Kuala Lumpur, Malaysia
 21 November 2005 Time Management Training, PT. Heidelberg Indonesia
 02 Aug – 29 Dec 2005 Microsoft Excel Advance Training, LP3I, Ps. Minggu Jakarta
 03 December 2005 Basic Sales Skill Training, PT. Heidelberg Indonesia
 09 September 2006 Typing Training and assessment LP3I Senen
 13 April 2007 Excel Training
 01 Apr – 4 Apr 2008 Sparepart Business Training, Nusa Dua, Bali
 4 Aug – 15 Aug 2008 BOSS Business Integration Training, Taipei
 01 Sep – 12 Sep 2008 BOSS Super User Training


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Admin Manager
CV/Resume ID no.: 89687

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