Location (Residence): Depok, Indonesia Citizenship:Indonesia
Malay Malaysia Other:
Education & Experience:
Work Authorization & Relocation:
Bachelors in Andalas University, Electrical Engineering Years of Experience:
Authorized to work in: Indonesia Present Location: Indonesia, Jakarta Relocation: United States, Singapore, United Kingdom, United States
1. Summary (Cover Letter) - CV/Resume Part 1 [Mandatory]
I will be a creative and energetic asset for your organization. I am detail person, good in PC etc
2. Work Experience - CV/Resume Part 2 [Mandatory]
- Service Parts Logistic / Material Management Spare part – PT. Heidelberg Indonesia
Date of Employment, August 2000 – October 2004.
Do all material management activity in SAP such as purchase, goods receipt, distribution, and internal goods inquiries.
Do all administration for Spare Part Import Process.
Input FIH Spare Part to SAP.
Develop support to branches in delivery process.
Responsible in annually stock take process and result in 7 days.Analyze and advice customer’s inquiries (internal and external customer)for spare parts using Sherlock Software as a tool and responsible to improve customer satisfaction.
Communicate with vendor about goods specs., negotiation, etc.
Handle customer’s inquiries for quotation and negotiation.
Maintain Spare Parts Inventory in secure level and monitoring accuracy of ordering system to vendor.
Handle spare part claim warranty for sold machine
Maintain part number, buying price, and selling price in SAP system
Responsible in annually selling price review
Handle Part Sales Order for VIP Customer
Handle spare part complaint
- Admin Manager, Customer Support – PT. Heidelberg Indonesia
Date of Employment, November 2004 until Now.
Assist Head of Customer Support in budgetary control.
Act as first line contact to incoming service calls.
Plan and distribute jobs and dispatch engineers to provide outstanding Customer Support
Work closely with the Team Leaders / Supervisors when planning and allocating Service related work.
Co-ordination with Spare Parts Department for ordering, quotations and Service related activities
Preparation and handling of Service disputes.
Provide administration support to service staff including pre- check Engineering Staff, preparation of staff commissions based on current policy expenses
Responsible for daily service reporting.
Review and assist in improving Planned Support Agreements.
Contribution to improve Customer Satisfaction and assist in the minimizing of complaints in line with Heidelberg Indonesia Complaint Management Policy.
Provide support to Heidelberg Indonesia Customer Service including branches necessary to facilitate achievement of agreed Customer Support objectives and targets.
To support and develop Customer Satisfaction for Heidelberg Indonesia Customer Support Services.
Active participation and contribution as a member of the Customer Support team
3. Education & Training - CV/Resume Part 3 [Mandatory]
Engineering Faculty, Andalas University (Unand) Padang
Bachelor of Electrical Engineering, graduated on October 1999 with GPA 3.05 (scale max 4.00)
4. Computer Skills - CV/Resume Part 4 [Mandatory]
Microsoft Office Software
5. Other Skills - CV/Resume Part 5 [Optional]
Bahasa Indonesia (Excelent)
Efficient, Flexible and tolerant
Willing to work hard and eager to learn
Strong determination to pursue goals
Good communication and interpersonal skills
6. Additional Information - CV/Resume Part 6 [Optional]
1997 Study about Over Current Relay in Distribution Line, PT..PLN (Persero) Wilayah III
1999 Study about Load Shedding Scheme and Underfrequency Relay, PT. PLN (Persero) Unit Pembagi Beban Wilayah III
1999 Electric Seminary about Sumbar-Riau Interconnection, Electrical Student Organization, Andalas University
30 - 31 August 2000 Team Heidelberg & Solution Training, Heidelberg Asia Pacific
17 - 18 October 2000 Heidelberg Quality Management Training, Heidelberg Indonesia:
Problem Solving Discipline
14-15 June 2001 Basic Graphics Technology Training, Heidelberg Asia Pacific
29 June 2001 Complaint Management Process " I can make a difference" Heidelberg Indonesia
02-03 December 2002 Sherlock Basic Training, Print Media Academy, Kuala Lumpur, Malaysia
20 October 2004 Telephone Skill Training, John Roberts Power, Jakarta
7 – 10 July 2005 Freq Material Workshop, SAP, Print Media Academy, Kuala Lumpur, Malaysia
21 November 2005 Time Management Training, PT. Heidelberg Indonesia
02 Aug – 29 Dec 2005 Microsoft Excel Advance Training, LP3I, Ps. Minggu Jakarta
03 December 2005 Basic Sales Skill Training, PT. Heidelberg Indonesia
09 September 2006 Typing Training and assessment LP3I Senen
13 April 2007 Excel Training
01 Apr – 4 Apr 2008 Sparepart Business Training, Nusa Dua, Bali
4 Aug – 15 Aug 2008 BOSS Business Integration Training, Taipei
01 Sep – 12 Sep 2008 BOSS Super User Training