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CV SALES AND CUSTOMER SERVICE ASSISTANT MANAGER

 
SALES AND CUSTOMER SERVICE ASSISTANT MANAGER

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CV/Resume ID no.: 89876

Location (Residence): VARAZZE, Italy
Citizenship: Italy
 
Languages:
  Native: Italian Standard
  Other: English United States, Portuguese Brazilian, Spanish Traditional Sort, Spanish Mexican
 
Education & Experience: Work Authorization & Relocation:
Education:
  Bachelors in CLASSICAL STUDIES

Years of Experience: 7 years
Authorized to work in:
   Switzerland
Present Location:
   ITALY, VARAZZE
Relocation:
   Anywhere (International)
 
Expertise
Category Subcategory Ability Experience
Other Customer Service Experienced 7 years
Other Hospitality Experienced 6 years
 
CV/Resume Details
 
1. Summary (Cover Letter) - CV/Resume Part 1 [Mandatory]

I HAVE A STRONG AND LONG EXPERIENCE IN A CUSTOMER SERVICE AND CUSTOMER CARE FOCUSED MULTICULTURAL AND MULTI NATIONAL ENVIRONMENT.
I LIVED AND WORKED FOR MORE THAN 15 YEARS ABROAD OF MY COUNTRY , I SPEAK FLUENTLY ENGLISH, SPANISH , PORTUGUESE AND MY MOTHER TONGUE ITALIAN OF COURSE.
I WANT TO LET YOU KNOW THE LEVEL OF MY SPANISH IS CLOSE TO NATIVE .

I AM USED TO WORK UNDER PRESSURE, I HAVE GOOD COMMUNICATION AND EXCELLENT CUSTOMER SERVICE SKILLS. I WORK WITH FIX TARGETS AND TO DEAD-LINES. I AM A GOOD TEAM PLAYER AND I THINK TO BE A GOOD ELEMENT SUITABLE FOR THE POSITION YOU REQUIRE.

2. Work Experience - CV/Resume Part 2 [Mandatory]

SALES AND CUSTOMER SERVICE MGR.
2/2001 - 11/2008 THE PLANET TRANSFER, CANCUN, QUINTANA ROO
§ WORKING IN A GROUND TRANSPORTATION AGENCY IN CANCUN, MEXICAN CARIBBEAN.
§ THE OFFICIAL GROUND HANDLER FOR TOURISTS TRAVELLING FROM ITALY TO CANCUN BY THE WHOLESALE TOUR OPERATOR BASED IN ROME, ITALY.
§ IN CHARGE OF THE AIRPORT OPERATIONS AS RECEIVING OUR CLIENTS AND HELPING THEM AT THE DEPARTURE FROM CANCUN.
§ SUPERVISING THE AIRPORT STAFF AND ALSO THE STAFF OF CUSTOMER AGENTS IN THE HOSPITALITY DESKS OF THE RESORTS.
§ DUTIES COVERED:
Ø ORGANIZATION OF TRANSFERS FROM / TO HOTELS AND AIRPORT
Ø CHECKING IN AND OUT IN THE RESORTS AND FLIGHTS
Ø PLANNING EXCURSIONS AND ACTIVITIES FOR THE GUESTS
Ø FACE TO FACE CUSTOMER SERVICE AS INTERNAL DUTIES TOO; PLANNING THE ROLES FOR OUR DRIVERS' STAFF AND SALE AGENTS BASED IN DIFFERENT RESORTS
Ø DUTIES WERE ALSO DEALING WITH GUESTS' COMPLAINTS AND RESOLVE THEM OF COURSE.
Ø COMMUNICATION CARRIED OUT BY PHONE/ EMAIL/ FAX ETC.

CUSTOMER SERVICE AGENT
3/1994 - 12/2000 OCEANA TOURS, CANCUN, QUINTANA ROO
§ OCEANA TOURS HAS BEEN FOR SEVERAL YEARS THE OFFICIAL GROUND HANDLER FOR THE BRAZILIAN WHOLESALE TOUR OPERATORS "SOLETUR TURISMO" AND “DIMENSAO TURISMO".
§ MY DUTIES WERE:
Ø CUSTOMER SERVICE AND ASSISTANCE TO OUR GUESTS DURING THEIR STAY IN MEXICO.
Ø RESOLVE CUSTOMERS’ PROBLEMS, HANDLING THEIR COMPLAINTS AND RESOLVE THEM IN THE BEST WAY.
Ø I SPEND SOME MONTHS IN BRAZIL TOO DUE TO SOME LANGUAGE COURSES HELD IN SAO PAULO.


3. Education & Training - CV/Resume Part 3 [Mandatory]

DIPLOMA IN CLASSICAL STUDIES.
SPANISH LANGUAGE COURSE HELD IN WALL STREET SCHOOL IN GENOA, ITALY
ENGLISH LANGUAGE COURSE HELD IN WALL STREET SCHOOL IN GENOA,ITALY
PORTUGUESE LANGUAGE COURSE HELD IN SAO PAULO, BRASIL


4. Computer Skills - CV/Resume Part 4 [Mandatory]
PROFICIENT IN INTERNET, OUTLOOK .
MEDIUM LEVEL ABOUT WORD
5. Other Skills - CV/Resume Part 5 [Optional]
CUSTOMER SERVICE AND CUSTOMER CARE SKILLS.
GOOD KNOWLEDGE ABOUT FOOD & BEVERAGE.
MANAGEMENT OF STAFF PEOPLE.
6. Additional Information - CV/Resume Part 6 [Optional]
GOOD TEAM PLAYER.
USED TO WORK UNDER PRESSURE AND ON DEAD-LINES.
USED TO WORK IN A MULTI-CULTURAL ENVIRONMENT.


 

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SALES AND CUSTOMER SERVICE ASSISTANT MANAGER
CV/Resume ID no.: 89876

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