|Sales, multicultural, public relations
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CV/Resume ID no.:
|Location (Residence): St. Paul, United States
English United States
|Education & Experience:
||Work Authorization & Relocation:
Bachelors in Industrial Arts
Years of Experience:
|Authorized to work in:
United States, Guatemala
USA, St. Paul
|1. Summary (Cover Letter) - CV/Resume Part 1 [Mandatory]
I am interested in a bilingual position (English Espaρol)
Where I can be in the position to help and keep customers happy!
For some reason I can not up load my resume to this site.
My goal is to really hear what the customers are saying!
I enjoy being a team player
I know that its easier to keep existing customers than to find new ones
Is better to do our best to maintain and build customer loyalty.
Is important to connect with customers by showing that we understand their feelings
And send off every customer with a smile.
|2. Work Experience - CV/Resume Part 2 [Mandatory]
IDENTIFIX.com / MPI.com / SRS.com / iATN.com - Roseville, MN
10/2006 to Present -
Outbound Product Support Identifix Bilingual Trainer
Answer questions from customers around USA, Canada and Latin America on
Direct Hit Hotline; train customers to navigate
Program by giving site tours; document all customer communication through
NetSuite, Microsoft CRM, Outlook; finding information from library and Internet.
DENNY HECKERS TOYOTA & VOLKSWAGEN Inver Grove Heights, MN
- 01/2006 to 07/2006
Responsibilities included: Direct contact with customers looking to buy new or used
Autos, run, review and analyze credit reports of customers with good, poor and no
Credit, educate the consumer about their loan options and payment schedules,
Evaluate customer needs based on family size, transportation needs, etc., obtain
Necessary documentation for the customers file and keep contact with customer
Until all documents are received and dated, review completed customer file and
Submit to the bank (s) for loan approval, prepare documentation for the contract to
To deliver the automobile upon approval.
WHITAKER LINCOLN MERCURY Inver Grove Heights, MN
- 11/2005 to 01/2006
New/Used Auto Sales
Luxury new and used auto sales, handle trade-ins, prepare all necessary paperwork
For purchase of auto, and refer cases to special financing when needed.
MIDWAY CHEVROLET Saint Paul, MN
- 06/2005 to 11/2005
New/Used Auto Sales
Auto sales to diverse inner-city populations, handle trade-ins, prepare all necessary
Paperwork for purchase of auto, and refer cases to special financing when needed.
PRIORITY VANEX.com Vadnais Heights, MN
- 01/2001 to 05/2005
Delivery Service of: confidential documents, files, motors, pallets, metals, delicate
Items, electronics, chemicals, medicines, money, jewelry, etc., to clients and
Business such as government agencies, lawyers, realtors, banks, staffing firms, private
Homes and construction sites, throughout MN and western WI.
ROTO ROOTER.com Oakdale, MN
- 01/1998 to 01/2001
Plumbing services for businesses and residences. Responsibilities included:
Identify the problem(s), communicated with the customers as to optimum problem
Resolution and alternative solutions based on customer preference and/or budget,
Educate customers about how to maintain a clear drainage system, introduced and
Sold environmentally safe plumbing products on customer calls, complete and
accurate documentation of problem(s), services provided, suggested maintenance for
customers, head manager, housing inspectors and local utilities, customer follow up
when necessary, knowledge of federal safety and state regulations.
CARQUEST.com - Saint Paul, MN
- 02/1996 to 01/1998
Auto Parts Assistant
Delivered auto parts to customers and businesses. Responsibilities included:
Auto parts delivery, maintained relationships with customers, collected money from
Parts sold, took inventory, stocked and organized inventory from main warehouse,
General knowledge of auto parts.
BRUSH MASTERS.com - Plymouth, MN
- 09/1995 to 02/1996
Prepared work and painting area with: tape, plastic, paper, sanding, covered holes, and
cracks, applied silicone caulk and paint. Applied paint with brushes and industrial
sprayers. Respiratory safety certified.
ATLAS STAFFING Inc.com - Saint Paul, MN
- 03/1994 to 09/1995
Assignments: Fork lift driver (certified) and warehouse 7 months; Printing (Flexo 6
colors) 4 months; Medical assembly 2 months; Electronic assembly 2 months;
clean room 1 month; Disinfecting laboratories 1 month; Food selection- 1 month
|3. Education & Training - CV/Resume Part 3 [Mandatory]
International Institute of Minnesota Rochester, MN. 05/1992 to 12/1993
Coursework in Foreign Languages: Japanese, German and Russian.
Universidad de San Carlos Quetzaltenango, Guatemala, C.A. 01/1988 to 12/1989
Major Electrical Engineering
Instituto Tecnologico de Occidente Quetzaltenango, Guatemala, C.A. 01/1984 to 12/1987
Major Perito en Electricidad (Electricity Technician)
Minor Bachiller en Artes Industriales (Bachelor of Industrial Arts)
Instituto de Melchor de Mencos El Peten, Guatemala, C.A. 01/1980 to 12/1983
Fluent in Espaρol and English
Customer service oriented
Hard worker and able to work independently
Extremely fast learner
Moderate computer knowledge
Motivated in the sales industry
AutoMax International Sales Certificate, 2005
Internet Marketing Workshop, 2005
Home Owners Education course, NDA, 2002
Basic Computer Programming, 2000
Minnesota Building Contractor, 1997
Powered Industrial Truck Operators Permit- fork lift driver, 1995
Other Experience/Training (given by Common Sense Mortgage Inc.)
Loan Process: Main Factors of a Loan, Mortgage Insurance, Conforming vs. Non-Conforming
2.5 hrs., 2005
Taking a Detailed Application: Appraisals, FHA/VA, Prequals, GFE and TIL, Disclosures
3.5 hrs., 2005
Programs: A.R.M.s, 2.5 hrs., 2005
Document Review: Understanding Taxes Income 2hrs., 2005
The Sales Process: Sales Training 2 hrs., 2005
Generating Business: Objection Stoppers, Persistence 2 hrs., 2005
|4. Computer Skills - CV/Resume Part 4 [Mandatory]
|5. Other Skills - CV/Resume Part 5 [Optional]
International customer relations.
|6. Additional Information - CV/Resume Part 6 [Optional]
|like to work and help people.