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CV Mechanical / Marine Engineer, Senior Customer Associate, Analyst

 
Mechanical / Marine Engineer, Senior Customer Associate, Analyst

Resume built for oil and gas job opportunities by a jobseeker with experience in Mechanical / Marine Engineer, Senior Customer Associate, Analyst - would you like to offer this candidate a job/contract employment?

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CV/Resume ID no.: 90744

Location (Residence): Bangalore, India
Citizenship: India
 
Languages:
  Native: Telugu
  Other: Chinese Hong Kong
 
Education & Experience: Work Authorization & Relocation:
Education:
  Bachelors in Mechanical

Years of Experience: 4 years
Authorized to work in:
   India
Present Location:
   India, Bangalore
Relocation:
   Anywhere (International)
 
Expertise
Category Subcategory Ability Experience
Engineering Mechanical Experienced 3 years
Other Customer Service Experienced 11 years
 
CV/Resume Details
 
1. Summary (Cover Letter) - CV/Resume Part 1 [Mandatory]

B.E.(Bachelor Of Engineering) Mechanical graduate from Mysore University, Karnataka state, India. I am very much interested in exploring the possibility of working as a Mechanical or Marine Engineer.

Presently I am working in Accenture Services Private Ltd. , a BPO industry directly involved in Service Management with support functionality for customers in various sectors.I am presently working in a project involving maitaining data integrity Learning Management System(LMS) and fulfillment requirements. I have the ability to take up any task related to multi domain organizations.

I have spent 3 years in mechanical machinery installation and maintenance industry and 2 years hands on experience working onboard merchant ships as Marine Engineer. On board the merchant ships I was directly involved in operations, maintenance and monitoring of mechanical machineries, electrical machineries and equipments, fire fighting equipments and have a fair knowledge of medical first aid which I understand is very important to work in mechanical industry.

My resume attached outlines my skills and experience in mechanical industry and Customer services operations.

Key elements that I would bring to the company include:
• The ability to build a client base from ground zero;
• Experience maintaining a high-profile clientele and
• Seven years of experience at different levels and various fields.

Other qualities I possess, which may not be readily apparent from my resume, include integrity, intelligence, and high energy, along with a diverse background and range of abilities. I have also been recognized as one who embraces creativity and new ideas.

Please consider my candidature for this position. Thank you for taking the time to review the attached resume. I am available at my mobile number given below to fix an appointment for the interview. I look forward to hearing from you.

2. Work Experience - CV/Resume Part 2 [Mandatory]

Professional Experience :

Organisation 1 : Accenture Private Limited
Duration : December 2006 – Current
Position : Senior Customer Associate, Analyst

Roles / Responsibilities:At this Level the role encompasses a component of Customer support on Technical issues with the Business Outsourcing domain.

Duties:

•Directly associated with client’s technical issues with E-Learning site and Procurement related support for Customers.
•Management of Team Plans, Status Meetings, Team Meetings and others as dictated by the Team Leader.
•Co-ordination of allocated resources and Administrate Access to ensure deliverables are provided on time in accordance with Procedure requirements.
•Quality assurance of all documents produced in accordance with project requirements.
•Assessment of Service impacts across Business functions (Procurement and Finance).
•Understand clients business requirements and transferring business requirements from functional specifications to technical documentation for the Support team.

Organisation 2: Annapoorna Agencies
Duration : October 2000 – January 2002 and August 2005 – November 2006
Position : Mechanical Engineer

Roles / Responsibilities:
Manage installation of Domestic Pumps and Motors, Post installation services.

On duty Problem Management

•Maintain a constant interaction with customers with the issues pertaining to technical problems with the installed pumps and motors in domestic circuit.
•Provide Major Problem Review & and Maintenance of the mechanical machinery.


Organisation 3: Univan Ship Management, Hong Kong
Duration : November 2004 – July 2005
Position : Marine Engineer onboard Merchant Ship.

Roles / Responsibilities: Day to Day Tasks:

•Operations and Maintenance of Boilers, Diesel engine generators, Fuel oil purifiers, propulsion main engine, cranes and other mechanical and electrical machineries onboard Merchant ship.
•Handling of Inventories and updating of reports on a daily basis reporting to Chief Engineer.
•Interacting with different departments for executing the maintenance of mechanical and safety equipments.
•Coordinated for Scheduled/Planned maintenance on ship machineries.
Coordinated the overhauling work on propulsion Diesel engine. Carried out removal of piston, main bearings, connecting rod. Complete overhauling of main engine along with checking of bearing clearances, Testing of Fuel injectors and visual inspection of parts and conclusion derivation.
•Worked along with Multinational people and have reputation of coordinating and socializing with them.
•Involve in enhancing employee motivation.


Organisation 4: NAIF Marine Services, Dubai
Duration : September 2003 – September 2004
Position : Marine Engineer onboard Merchant Ship.
Roles / Responsibilities:Day to Day Tasks:

•Operations and Maintenance of Boilers, Diesel engine generators, Fuel oil purifiers, propulsion main engine, cranes and other mechanical and electrical machineries onboard Merchant ship.
•Handling of Inventories and updating of reports on a daily basis reporting to Chief Engineer.
•Interacting with different departments for executing the maintenance of mechanical and safety equipments.
•Coordinated for Scheduled/Planned maintenance on ship machineries.
•Assisted the overhauling work on propulsion Diesel engine. Carried out removal of piston, main bearings, connecting rod. Complete overhauling of main engine along with checking of bearing clearances, Testing of Fuel injectors and visual inspection of parts and conclusion derivation.
•Worked along with Multinational people and have reputation of coordinating and socializing with them.


3. Education & Training - CV/Resume Part 3 [Mandatory]

Qualification :

1)
Degree : B.E.Mechanical
College : P.E.S. College Of Engineering-- Mandya,Mysore University
Electives: Finite Element Methods, Robotics, Thermodynamics, Heat Treatment
Year of Passing : 2000
Percentage : 64%

2)
Post Graduation Diploma in Marine Engineering Chidambaram Institute of Maritime Technology, Chennai, India, 2003


4. Computer Skills - CV/Resume Part 4 [Mandatory]
Computer Technical Summary :

• Microsoft Office (Word, Excel, PowerPoint)
• MS Outlook
• Windows 2000/XP
• Siebel
• SAP-SRM
• Remedy
• Marine Vision – PMS tool
• Knowledge of Computer Networking
• Microsoft SharePoint 2003 Server
• E-Commerce
5. Other Skills - CV/Resume Part 5 [Optional]
Professional Profile :

•A competent professional with over 6 years of rich & qualitative experience in Operations And Operations of mechanical machineries, Computer Technical support, Process monitoring, Procurement consulting, across career span.
•Customer Support for E-Learning and Procurement fields in Business Process Outsourcing sector.
•Diversified Operation and maintenance experience with high and low volume machineries.
•Hands on experience on machining, assembly of ship machineries.
•Excellent communication with interpersonal & leadership skills & problem solving abilities.

Key Functional Areas:

•Operations and Maintenance of Boilers, Diesel engine generators, Fuel oil purifiers, propulsion main engine, cranes and other mechanical and electrical machineries onboard Merchant ships.
•Handling of Inventories and updating of reports on a daily basis reporting to Senior executive.
•Interacting with different departments for executing the maintenance of mechanical and safety equipments.
•Coordinated for Scheduled/Planned maintenance on ship machineries.
•Coordinated the overhauling work on propulsion Diesel engine. Carried out removal of piston, main bearings, connecting rod. Complete overhauling of main engine along with checking of bearing clearances, Testing of Fuel injectors and visual inspection of parts and conclusion derivation.
•For Wyeth client, analyzed needs, implemented process support through SAP system and influenced successful change in local operations (based in Bangalore).
•Analysis, consensus building and problem solving to succeed in pressurized environment. Collaborated with clients, vendor, financial team and end users with the procurement process.
•Established improved line of reporting with smooth integration of CMS system. Worked with 4 Accenture clients.
•Tier 1 and Tier2 escalation procedure implementation for the E-Learning process at Accenture, Bangalore office.
•Responsibility for monitoring call handling for customer team. Supervise, direct, and monitor the output of five agents.
•Coordinating Servicing of pumps and motors
•Worked along with Multinational people and have reputation of coordinating and socializing with them.
•Involve in enhancing employee motivation.
6. Additional Information - CV/Resume Part 6 [Optional]
-


 

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Mechanical / Marine Engineer, Senior Customer Associate, Analyst
CV/Resume ID no.: 90744

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