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CV Customer Service Advisor

 
Customer Service Advisor

Resume built for oil and gas job opportunities by a jobseeker with experience in Customer Service Advisor - would you like to offer this candidate a job/contract employment?

Please contact us OR search for another relevant oil CV/Resume in our impressive oil industry database

CV/Resume ID no.: 91673

Location (Residence): Chennai, India
Citizenship: India
 
Languages:
  Native: Tamil
  Other: English
 
Education & Experience: Work Authorization & Relocation:
Education:
  Bachelors in BBA

Years of Experience: 5 years
Authorized to work in:
   European Union
Present Location:
   India, Chennai
Relocation:
   Anywhere (International)
 
Expertise
Category Subcategory Ability Experience
Other Other Trainee 5 years
 
CV/Resume Details
 
1. Summary (Cover Letter) - CV/Resume Part 1 [Mandatory]

To move up the value chain by working in a challenging, stimulating and competitive environment with adequate scope to learn and to utilize my technical, analytical & logical skills for the constructive growth of the business organization, by keeping quality factor in view.

2. Work Experience - CV/Resume Part 2 [Mandatory]

Aviva 24/7 Private Ltd

Designation: Senior Customer Service Advisor.
Duration: Nov 07 to Dec 08
Client: (UK based)

Responsibilities-

 Resolving and handling the online queries and solutions.
 Perform operating system problem determination, resolution steps and troubleshooting
 Perform online technical support and solution delivery.
 Closure of the calls within specified TAT’S to gain customer satisfaction.
 Creating, documenting and implementing Change Management / Work
 Managed Level 2 Helpdesk services for providing support on day-to-day user problems.
 Action to problem queues in a timely manner, handling escalations & call-outs for performing root cause analysis of problems for customers. Also reporting & resolving issues.
 Identify and ensure the fix is applied to the root cause of problems that affect Operations delivery.


3. Education & Training - CV/Resume Part 3 [Mandatory]

Degree University / Board/percentage Year of Passing
Bachelor of Business Administration University of Madras, with 75% 2007
Higher secondary School / Board Year of Passing
HSCE St. Bede’s Anglo Indian Higher Secondary School
Chennai 600 023 with 79.9% 1999
Matriculation School / Board Year of Passing
Standard x St. Bede’s Anglo Indian Higher Secondary School With
63.09% 1997


4. Computer Skills - CV/Resume Part 4 [Mandatory]
 Handle the 3G personal Phones customers having issue related with hardware components.
 Handle in a team of four.
 Worked with Operating System Windows 98/NT/ 2000/ XP
 Handle with Printer Maintenance for network printers like hp laser, lipi printers, etc.
 Excellent team player and with proven inter-personal skills.
5. Other Skills - CV/Resume Part 5 [Optional]
 Provide Remote Support to Mortgage Holders for U.S. customer
 Had technical and process training from ALN (US) team for the best support to ALN customers.
 Had team member’s of Sixty Five, we had cooperative team to succeed as one of excellent in the US shift.
 Worked with Operating System XP,CRM,ect.
 Monitoring Call and giving feedback to the agents +
 Monitoring calls Back up Jobs through Vertias Backup Exec
 As per process, we support the customer 24/7.
6. Additional Information - CV/Resume Part 6 [Optional]
Effectively handles multiple tasks simultaneously.

• Demonstrated ability to acquire and apply knowledge rapidly.

• Independent; works with minimal supervision and contributes to a team.


 

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Customer Service Advisor
CV/Resume ID no.: 91673

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