Location (Residence): Chennai, India Citizenship:India
Education & Experience:
Work Authorization & Relocation:
Bachelors in BBA Years of Experience:
Authorized to work in: European Union Present Location: India, Chennai Relocation: Anywhere (International)
1. Summary (Cover Letter) - CV/Resume Part 1 [Mandatory]
To move up the value chain by working in a challenging, stimulating and competitive environment with adequate scope to learn and to utilize my technical, analytical & logical skills for the constructive growth of the business organization, by keeping quality factor in view.
2. Work Experience - CV/Resume Part 2 [Mandatory]
Aviva 24/7 Private Ltd
Designation: Senior Customer Service Advisor.
Duration: Nov 07 to Dec 08
Client: (UK based)
Resolving and handling the online queries and solutions.
Perform operating system problem determination, resolution steps and troubleshooting
Perform online technical support and solution delivery.
Closure of the calls within specified TAT’S to gain customer satisfaction.
Creating, documenting and implementing Change Management / Work
Managed Level 2 Helpdesk services for providing support on day-to-day user problems.
Action to problem queues in a timely manner, handling escalations & call-outs for performing root cause analysis of problems for customers. Also reporting & resolving issues.
Identify and ensure the fix is applied to the root cause of problems that affect Operations delivery.
3. Education & Training - CV/Resume Part 3 [Mandatory]
Degree University / Board/percentage Year of Passing
Bachelor of Business Administration University of Madras, with 75% 2007
Higher secondary School / Board Year of Passing
HSCE St. Bede’s Anglo Indian Higher Secondary School
Chennai 600 023 with 79.9% 1999
Matriculation School / Board Year of Passing
Standard x St. Bede’s Anglo Indian Higher Secondary School With
4. Computer Skills - CV/Resume Part 4 [Mandatory]
Handle the 3G personal Phones customers having issue related with hardware components.
Handle in a team of four.
Worked with Operating System Windows 98/NT/ 2000/ XP
Handle with Printer Maintenance for network printers like hp laser, lipi printers, etc.
Excellent team player and with proven inter-personal skills.
5. Other Skills - CV/Resume Part 5 [Optional]
Provide Remote Support to Mortgage Holders for U.S. customer
Had technical and process training from ALN (US) team for the best support to ALN customers.
Had team member’s of Sixty Five, we had cooperative team to succeed as one of excellent in the US shift.
Worked with Operating System XP,CRM,ect.
Monitoring Call and giving feedback to the agents +
Monitoring calls Back up Jobs through Vertias Backup Exec
As per process, we support the customer 24/7.
6. Additional Information - CV/Resume Part 6 [Optional]