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CV Quality Assistant Manager - Quality Assurance Engineering and customer application support

Quality Assistant Manager - Quality Assurance Engineering and customer application support

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CV/Resume ID no.: 91763

Location (Residence): Bandar Baru, Ayer Itam, Malaysia
Citizenship: Malaysia
  Native: Malay Malaysia
  Other: Chinese Macau, Malay Malaysia
Education & Experience: Work Authorization & Relocation:
  Bachelors in Degree in Electrical and Electronic

Years of Experience: 9 years
Authorized to work in:
   China, Malaysia
Present Location:
   Malaysia, Penang
   Anywhere (International)
Category Subcategory Ability Experience
Technician Level Manufacturing Trainee 14 years
Operations Manufacturing Trainee 18 years
IT/Communications Systems Integration Trainee 2 years
CV/Resume Details
1. Summary (Cover Letter) - CV/Resume Part 1 [Mandatory]

Allow me to stipulate my education, working experience and personality in summary.
By the time I was completed my form 6/pre-u education, I was further my studied to diploma and degree courses in part time basis while working in factory to gain some course fees and experiences.
I did have oversea working experience in Ireland and China, which leading myself to adapt to different working environment and working level.
Based on my experience consolidate, I am always emphasize on 4S working style:
Standardization - This could help the team to establish a good practice on team concensus and alignment.
Systematic on issue handling - This could leading the team to logical and traceable method on issue driving.
Supervision to team - This able to establish a direction, confidence and spirit to team for guidance and vision.
Sustainable - This could keep the good practice all the time and up to track.
In personality, I do believed that "people positive thinking, meticulous at work and result oriented" are the main concern to solve any complicated issue and achieve successful path.

2. Work Experience - CV/Resume Part 2 [Mandatory]

Company Name : Foxconn Technology (China - Yantai)
Position Title : Quality Assistant Manager
Position Level : Manager
Specialization : Quality Control/Assurance
Industry : Manufacturing / Production
Duration : Apr 2008 - Present
Monthly Salary : RM 13000
Work Description:
- Managing SQE, PQE, JQE team and QC department.
- Managing Supplier Quality Engineering Plan and management.
- Establish Quality Management Plan in development phase.
- Constantly review Quality Continuos Improvement Process in sustaining phase.
- Attending and conducting Quarterly Business Review with customer and supplier.
- Manage and act on customer complaint/escalation effectively with CLCA mechanism.
- Involved in QSA, QPA and STSM audit for new production line and yearly basis.
- Periodically conducting Quality tools and methodolgy to internal quality team.
- Cultivated LEAN manufacturing, FMEA and Poka Yoke concept to team.

Position Level : Senior Executive
Specialization : Quality Control/Assurance
Industry : Computer / Information Technology (Hardware)
Duration : Oct 2005 - Mar 2008
Monthly Salary : RM 5000
Work Description:
- Responsible on manufacturing and field customer quality escalation issue and improvement.
- Managing supplier quality issue and performance.
- Coordinate quality defects screening and rework management.
- Early involvement in new product launched in quality prospective.
- Drive with world wide NPI and Global Operations Engineering team on quality performance.
- Conference call/meeting with supplier and global quality team in weekly or issue basis.
- Responsible on accomplishment of Business Improvement Project or 6 sigma.
- Established FMEA and Poka Yoke methodologyon new and existing product.
- Involved in LEAN and Kaizen project yearly.

Position Title : Field Application Engineer (Yearly contract basis)
Position Level : Senior Executive
Specialization : IT/Computer - Hardware
Industry : Computer / Information Technology (Hardware)
Duration : Dec 2003 - Sep 2005
Monthly Salary : RM 5000
Work Description:
- Coordinate and execute customer quality issue timely.
- Provide immediate effective short term solution regionally for all quality escalation issue while waiting permanent solution from counterpart.
- On site verification support for 1st level troubleshooting on PCBA, plastic and Mg Alloy.
- Con call/meeting with counterpart and customer for quality escalation and improvement in daily/weekly basis.
- Prepare daily, weekly, monthly and technical reports to factory and customer.
- Hub screen and rework action arrangement and management.
- Provide internal customer training to repairer for system level troubleshooting.
- Early involvement on new platform launch project and hub management.

Position Title : Electro - Mechanical Repairer (Hardware)
Position Level : Junior Executive
Specialization : IT/Computer - Hardware
Industry : Manufacturing / Production
Duration : Jan 2000 - Dec 2003
Monthly Salary : RM 2200
Work Description:
- Troubleshoot laptop, desktop, workstation and server in board and component level.
- Verify and identify all defective hardware with supplier FAE for 2nd level confirmation.
- Drive factory quality performance and improvement.
- Provide technical repair training to junior technician or repairer.
- Lead 5S project for internal department.

Company Name : Edutech Computer Training Centre
Position Title : Computer Instructor
Position Level : Junior Executive
Specialization : Training & Development
Industry : Education
Duration : Dec 1998 - Jan 2000
Monthly Salary : RM 1100
Work Description:
- Conducting computer application software classes to all level of people.
- Maintaining computer system and network peer to peer configuration.
- Prepare teaching material to suit different kind of computer class and level.

3. Education & Training - CV/Resume Part 3 [Mandatory]

Qualification : Bachelor's Degree
Field of Study : Engineering (Electrical/Electronic)
Major : Electrical and Electronic
Institute/University : Southern Pacific University (Paramount College), Malaysia
Grade : Grade B/2nd Class Upper
Graduation Date : Mar 2005

Qualification : Diploma
Field of Study : Engineering (Computer/Telecommunication)
Major : Hardware electronic
Institute/University : Oxford University (Informatics), Malaysia
Grade : Grade A/1st Class
Graduation Date : Dec 1998

4. Computer Skills - CV/Resume Part 4 [Mandatory]
Laptop, desktop, workstation and server repair and troubleshooting.
Microsoft Operating System and office software.
Statistic Jump software.
Disk Operating System command.
5. Other Skills - CV/Resume Part 5 [Optional]
6 sigma/BPI certification (Green Belt) (2006)
Auto CAD certification (Issued by Auto Desk) (1998)
FMEA & Poka Yoke certification (2006)
6. Additional Information - CV/Resume Part 6 [Optional]
Personal Strengths:
- Responsible, efficient, independent, dynamics, committed and result-oriented
- Good integrity, interpersonal and communication
- Able work high pressure and long hour working
- Think out of box for problem solving


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Quality Assistant Manager - Quality Assurance Engineering and customer application support
CV/Resume ID no.: 91763

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