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CV Information Technology Engineer

 
Information Technology Engineer

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CV/Resume ID no.: 92000

Location (Residence): dubai, United Arab Emirates
Citizenship: Pakistan
 
Languages:
  Native: Urdu
  Other: English
 
Education & Experience: Work Authorization & Relocation:
Education:
  Bachelors in Commerce

Years of Experience: 2 years
Authorized to work in:
   Pakistan, United Arab Emirates
Present Location:
   UAE, DUBAI
Relocation:
   Anywhere (International)
 
Expertise
Category Subcategory Ability Experience
IT/Communications Support (Hardware) Trainee 9 years
 
CV/Resume Details
 
1. Summary (Cover Letter) - CV/Resume Part 1 [Mandatory]

Ambitious, determined and self-motivated Information Technology Engineer with 3 Years experience. Expertise in installation, extensive hands-on 2nd & 3rd level support, upgrades, migration, server management, server builds, configuration, troubleshooting.

Skilled in reaching objectives and goals, working under pressure to meet deadlines and customer satisfaction also adapts well to working in a wide variety of environments and roles either alone or as a team member, home or abroad.

2. Work Experience - CV/Resume Part 2 [Mandatory]

I-Media (Member of DAS Holding) (2008 – to date)
Abu Dhabi – Dubai.

Tech. Support Engineer
RESPONSIBILITIES:
1. Advise senior management on strategic systems conversions and integrations in support of business goals and objectives
2. Support Microsoft Exchange more than 100 users.
3. Responsible for the development, review, and certification of all back-up and disaster recovery procedures and plans
4. Establish company infrastructure to support and guide individual divisions/departments/sites in computing and information technology efforts
5. Serve on planning and policy-making committees
6. Forecast for future up gradation on the basis of technology evolution, usage of resources including backup procedures either online or offline
7. Oversees troubleshooting, systems backups, archiving, and disaster recovery and provides expert support when necessary
8. Works with project teams to help implement Internal Systems
9. Responds to escalated help desk issues

10. Interacts with internal clients on all levels to help resolve IT-related issues and provides answers in a timely manner
11. Coordinates with departmental colleagues for development and maintenance of network benchmark standards
12. Perform LAN & Server administration including Daily Backup / Restore of Files; User ID maintenance etc.
13. Install, troubleshoot, repair & maintain IT equipment, including Printers, Desktops, Laptops, handheld / PDA devices (for data connection) & other IT peripherals etc

Esquare Pvt. Limited. (2006 - 2008)
Customer Support Executive
RESPONSIBILITIES:
• Working in Ufone call center.
• Deliver world class customer service and build customer satisfaction and loyalty.
• Provide effective and timely resolution of a range of customer inquiries.
• Strive for one-call resolution of customer issues.
• Complete ongoing training to stay abreast of product, service and policy changes.
• Strike a positive and cooperative tone with both customers and coworkers.
• Demonstrate best judgment in the disbursement of adjustments and credits.
• Increase the customer experience by providing information on new products, rate plans, and services through up selling opportunities
• Provide assistance to System Support Staff for operational problems.
• Providing Maintenance for desktop applications as well as other essential applications in accordance to the user’s requirements.
• Providing a safeguard for the computers against viruses with the help of Symantec and monitoring any new viruses that are found by keeping a live update.
• To remain updated with the latest technology and integrate it with the existing one if suitable and feasible.
Marsons USA Corporation (2004 – 2006)
Technical Customer Services
RESPONSIBILITIES:
• Provide Help Desk Support.
• Making a sales report of all products.
• Checking a stock of weekly basis and deal with Corporate Clients.
• Making a quotation according to the price list.
• My responsibilities include Sales Product, Microsoft, Symantec, IBM, HP and users Support.
• Provide technical support according to client’s requirement.
• Installation of different applications for the users as per requirement.
• Providing a safeguard for the computers against viruses with the help of Symantec Anti virus and monitoring any new viruses that are found by keeping a live update.
• Provide technical support of Microsoft Products.
• Provide assistance to System Support Staff for operational problems.
• Installation of different applications for the users as per requirement.
• Providing Maintenance for desktop applications as well as other essential applications in accordance to the user’s requirements.
• Providing on site support for hardware; printers, personal computers and different accessories associated with it.
Jaffer Brother’s Pvt. Limited (2000-2001)
System Administrator
RESPONSIBILITIES:
• Planning and monitoring schedules of up-gradation of Anti Virus on all machines of the Jaffer Brother’s Pvt. Limited.
• Installation of different applications for the users as per requirement.
• Providing Maintenance for desktop applications as well as other essential applications in accordance to the user’s requirements.
• Providing on site support for hardware; printers, personal computers and different accessories associated with it.
• Providing a safeguard for the computers against viruses with the help of Symantec Anti virus and monitoring any new viruses that are found by keeping a live update.
• To remain updated with the latest technology and integrate it with the existing one if suitable and feasible.


3. Education & Training - CV/Resume Part 3 [Mandatory]

• Microsoft Certified Professional (MCP).
• Microsoft Certified Technology Specialist (MCTS).
• Microsoft Certified Systems Administrator (MCSA).
• Microsoft Certified Systems Engineer (MCSE).
• Microsoft Certified Systems Administrator Messaging (MCSAM).
• Microsoft Certified IT Professional (MCITP).


4. Computer Skills - CV/Resume Part 4 [Mandatory]
IT
5. Other Skills - CV/Resume Part 5 [Optional]
WEB SEARCHING
6. Additional Information - CV/Resume Part 6 [Optional]
CRICKET PLAYING


 

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Information Technology Engineer
CV/Resume ID no.: 92000

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