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CV Widely Experienced IT Professional, I aim to be involved in new challenging projects in Oil & Gas

Widely Experienced IT Professional, I aim to be involved in new challenging projects in Oil & Gas

Resume built for oil and gas job opportunities by a jobseeker with experience in Widely Experienced IT Professional, I aim to be involved in new challenging projects in Oil & Gas - would you like to offer this candidate a job/contract employment?

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CV/Resume ID no.: 92146

Location (Residence): Seattle, United States
Citizenship: United States
  Native: English United States
  Other: None
Education & Experience: Work Authorization & Relocation:
  Bachelors in Electrical Engineering

Years of Experience: 14 years
Authorized to work in:
   United States, Netherlands
Present Location:
   United States, Seattle
   Anywhere (International)
Category Subcategory Ability Experience
IT/Communications Support (Op. Sys.) Experienced 18 years
IT/Communications Support (Applications) Experienced 18 years
IT/Communications Support (Hardware) Experienced 18 years
IT/Communications Networking Experienced 18 years
IT/Communications Project Management Basic 10 years
Other Customer Service Experienced 23 years
CV/Resume Details
1. Summary (Cover Letter) - CV/Resume Part 1 [Mandatory]

Dear sir/Madam

I have been in the IT field for years and I have demonstrated success in managing different tasks and I possess a great deal of experience in dealing with users and providing technical assistance at all levels, often to non-technical people.

I would like to thank you for your time. I would welcome the opportunity to speak with you in person to discuss my qualifications and your organization and the services it provides. I can be reached at the address and phone below. I look forward to hearing from you soon.

2. Work Experience - CV/Resume Part 2 [Mandatory]

CUTTER AND BUCK, INC. ~ Application Support Specialist, January 2008 to March 2009
Responsible to ensure application usability and reliability for Business Object, VRLink, Application Extender Document Management, SQL Report Server and Escalate Ecometry.

Provided third tier software and hardware support for 200 employees using internally developed applications and tools.

Performed AD-Hoc Data Analyst with the use of SQL code to produce reports for management.

Provided leadership to the core activities of the department including application support, data support, testing.

Tasked to specialize in a variety of business applications including Microsoft SQL Reporting Services 2005, Business Objects and MS SharePoint Server 2007.

Filled in as backup when the Director of IT, DBA, EDI Administrator or Web Developer was out of office .

Acted as single point of escalation for all third-tier operations and support technical issues for 200 employees.

Upon ticket assignment, contacted end-users within four hours with an estimated time of resolution. Resolved most open tickets within three days.

Monitored requests and ticket queue, prioritized requests for break fix assistance, server deployments and decommissions.

Administration and support on SQL Server 2000/5 and IIS 6.0 servers.

Planned, coordinated, tracked and reported on test efforts, participated in reviews of project documentation to ensure appropriate inclusion of testing considerations including charter, requirements, design, architecture, etc.); maintained a library of test scripts for all applications.

Communicated testing activity status and findings in clear, concise verbal and written formats.

Acted as deployment manager, responsible for movement of new and changed application objects between environments.

Maintained staging and production server environments (physical or virtual) for SAP and Web Development.

EDPRINT, INC. ~ IT Operations, November 2002 to January 2009
Provided all IT resources for entire organization.

Provided Web design, development, support and maintenance to current website.

Answered help desk calls and assisted employees in various technical issues.

Managed all system troubleshooting and services requests by answering help desk calls and assisted employees in various technical issues by 13 end users.

Seamlessly migrated Apple Server Mail to MS Exchange 2003, ensured successful backups utilizing NT Backup while not interfering with end users or production deadlines.

Converted the office of thirteen users from an entirely Apple Mac setup to PC setup which increased stability and allowed for the use of newer technologies.

Solely responsible for purchase, setup, deployment and integration of all end user laptops and desktops utilizing Symantec Ghost.

Built and deployed new software and hardware within network infrastructure including IIS, Active Directory,
SharePoint Services 3.0, WSUS and Exchange 2003.

Created a backup-up routine for nightly and weekly backups of the Data Warehouse and Exchange 2003 using NT Backup.

ELECTRONIC EVIDENCE DISCOVERY ~ Data Analyst, August 2006 – December 2007
Analyzed, developed and implemented new work-related quality processes to improve product testing.

Performed ad-hoc data analysis with SQL code to produce reports for management.

Worked with relational databases and T-SQL programming using MS SQL Server 2000.

Worked with large data stores, data warehouse and database environments including multi-TB environments.

ELECTRONIC EVIDENCE DISCOVERY ~ Restoration Technician, July 2003 - August 2006

Coordinated UAT, documented test cases, test scripts, and tracked bugs to completion.

Drafted business cases, business requirements, and functional specifications.

Troubleshoot proprietary review software with other departments and reported findings to development team.

Processed highly classified and sensitive electronic data, accessed them by any means possible and loaded them into a SQL

Communicated with Project Managers and leads for three departments when a project started, during the life of the project and to the end of the project.

Provided technical solutions for rigorous deadlines.

Restored data from tapes, hard drives and most any kind of data storage media.

Re-created entire client-side systems, networks, and mail servers in order to restore data by mirroring the environment the data originated.

Researched, analyzed and learned any software or hardware solution needed to extract data from the various media, and reported trends and estimations for restoration time and data storage needs.

Provided forensic solutions such as discovering data by raw examination via hex editor, file type association by file signature analysis and recovering deleted data with Encase Forensics software and various other tools.

3. Education & Training - CV/Resume Part 3 [Mandatory]

Bachelor of Engineering ~ In Progress ~ University of Washington
Associates In Applied Science ~ 2002 ~ Cascadia Community College

A+ ~ CompTia ~ 2001

Project Management ~ Bellevue Community College ~ 2008
SharePoint (MOSS) for power users ~ NetDesk ~ 2008
SQL & T-SQL ~ Bellevue Community College ~ 2006
Technical Support Specialist ~ Cascadia Community College ~ 2001
Network Specialist ~ Cascadia Community College ~ 2001
Web Developer – Lake Washington Technical College ~ 1999
Computer Services Technician – Lake Washington Technical College ~ 1993

4. Computer Skills - CV/Resume Part 4 [Mandatory]

Windows Servers OS's
Windows Desktop OS's
Mac OS X 9/10
NetApp Platform OS

Exchange 5.0, 5.5, 2000, 2003
GroupWise 5.5 , 6.0, 6.5
Lotus cc:Mail

NetBackup 5.x
Backup Exec 8.6, 9.1, 10
CommVault Galaxy 5.x
ARCserve 9.0, 11.1, 2000
NetVault 7.x
HP DataProtector 5.5


SQL, DOS Batch, Visual Basic

Guidance Software EnCase/Forensics v6
AccessData Forensic Toolkit
Logicube - Forensic Talon & MD5
Tableau Forensic Bridges (T8 - USB, T4 - SCSI)

Microsoft SQL 2000, 2005, 2008
MOSS 2007
Microsoft Operation Manager
Escalate Ecometry
VMware Server
Symantec Ghost

Microsoft Office Suites 2000, 2003, 2007
Microsoft Visio 2003, 2007
Altova MapForce & XML Spy

Business Objects Enterprise 5.x XI R 2, 3.1
SQL Server Reporting

Microsoft Project

Project Management
ITIL / MOF Methodology
Systems Administration
Excellent analytical, research, writing, and communication abilities
Training experience
Strong organization and problem solving skills
5. Other Skills - CV/Resume Part 5 [Optional]
Highly dedicated team player with an exceptionally diverse technical background brings to the table more than eight years of experience in Microsoft's desktop and server operating systems (such as: Windows XP, Vista, 2003 Server, and 2008 Server), applications (such as: MOSS [Microsoft Office SharePoint Server] and Microsoft SQL Server 2005) and technologies (such as: IIS, and Terminal Services). I have hands on experience with Dell and HP servers and blades, virtual machines (using VMware) and networking.

With my years of education and on the job success I will bring fresh ideas and trusted experience to your company.

Proven Record, Trusted Experience
Proven track record with the overall planning, execution, and success of complex technical projects.
Led design, development and execution of Adobe Hosted Solution, EDI Data Exchange and Cutter and Buck / Amazon integration from start to finish resulting in an eight percent increase in revenue.

Hands-on Technical Leader and Motivator
High energy worker, deep technical skills and a drive to get things done. Technical leader and motivator who is comfortable managing teams in a high-pressure, dynamic and global environment. Level-headed problem-solver and mediator.
Able to own and drive technical projects and provide leadership for groups in an innovative and fast-paced environment.
6. Additional Information - CV/Resume Part 6 [Optional]
Project Management
o Moved Adobe Scene7 from an internal server application to hosted. This was a coordinated effort with internal DBA, Web Developer and integration team at Adobe.

Reduced overall operating cost by 2 server and increased open server space at Internap.

Moved Application/Server management from C&B to Adobe.

Raised the application level by two versions introducing many new fixes and features.
o Trained the technical support department on equipment use and troubleshooting procedures.
o Was involved in many decision making processes and interdepartmental solutions meeting and project scooping decisions.
o Worked overseas in the Netherlands for 1 year on a project setting up a remote office which allowed the company to take on additional projects.

Application Integration
o Integrated Cutter and Buck order entry system “Ecometry” with Amazon.

As a result, increased sales revenue by 5%.
o Created an EDI 850 exchange between several vendors.

This eliminated the human errors, increased timeline and added new revenue sources.
• Added additional sources of revenue.
• Replaced the manual Purchase Order process used for shipments entering the US.

o Developed the company disaster recovery procedures for the various servers and applications. The previous documentation was outdated and not relevant to the current system setup. Wrote technical support documents including quick guides, troubleshooting procedures, and all FAQs for support wiki.

System Analyst
o Oversaw server retirement processes, tracked all steps and communicated progress to appropriate departments.
o Responsible for MOM 2005 deployment and Support (Event, Alert, and Performance Rules, as well as scripting and email/pager notifications) in four separate environments.

o Created and maintained complex Business Objects Universes and Reports using the Designer and Reporting modules.
o Created reports using the Universes, Stored Procedures and Free Hand SQL.
o Managed scheduling and publishing of reports to Business Object repository.

o Was responsible for creation, documentation and training of at least 4 (1 per quarter) process or procedure improvements to a group of 30 fellow data analysts.


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Widely Experienced IT Professional, I aim to be involved in new challenging projects in Oil & Gas
CV/Resume ID no.: 92146

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