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CV Technical Service Manager - Paint and Coatings

 
Technical Service Manager - Paint and Coatings

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CV/Resume ID no.: 93045

Location (Residence): Kansas City, United States
Citizenship: United States
 
Languages:
  Native: English United States
  Other: Spanish Modern Sort
 
Education & Experience: Work Authorization & Relocation:
Education:
  Bachelors in Chemistry

Years of Experience: 29 years
Authorized to work in:
   United States
Present Location:
   USA, Kansas City
Relocation:
   Anywhere (International)
 
Expertise
Category Subcategory Ability Experience
Engineering Manufacturing Expert 29 years
Management Support Services Expert 29 years
Sales/Marketing Technical Sales Expert 29 years
 
CV/Resume Details
 
1. Summary (Cover Letter) - CV/Resume Part 1 [Mandatory]

Senior technical support manager with proven experience in supporting field, Marketing and Research and Development activities. Possess demonstrated skills in leadership, problem solving, loss prevention and training of personnel to ensure proper usage of product for successful implementation. Strong service and team orientation has resulted in uncovering client needs and creating new sales opportunities.

2. Work Experience - CV/Resume Part 2 [Mandatory]

CAREER SUMMARY

Senior technical support manager with proven experience in supporting field, Marketing and Research and Development activities. Possess demonstrated skills in leadership, problem solving, loss prevention and training of personnel to ensure proper usage of product for successful implementation. Strong service and team orientation has resulted in uncovering client needs and creating new sales opportunities.

AREAS OF EFFECTIVENESS

· ASTM, MPI and Federal Standards Testing · Expert Witness Testimony
· Six Sigma Champion Certification · Quality Control
· Technical Writing · Sales and Customer Support
· Label Directions


PROFESSIONAL EXPERIENCE

Conklin Co, Inc, Kansas City, MO 2006 to 2008
Technical Service Manger
Kansas City, MO
Managed the Technical Service team supporting marketing and R&D for roofing products including elastomerics, acrylics, membrane, caulks, etc. Managed all product and technical literature, product data sheets, customer technical questions, training for roofing products, paints and coatings.

ICI PAINTS, Cleveland, Ohio 2000 to 2005
Technical Manager / Technical Services Department
Strongsville Research Center
Managed a team of 17 chemists and technical experts receiving approximately 60,000 calls per year from the field sales and customers. Provided technical assistance for customer problem resolutions and quality improvement. Provided Marketing and Sales with competitive cross-references, technical bulletins, product data sheets for the manual, label directions training manuals and other technical writings. Also included performance test data per ASTM, Federal Specifications, MPI, etc. and provided expert witness testimony to Legal on company product lawsuits.
· Investigated and reported batch problems to Marketing and R&D that improved quality of product during shelf life and prevented problems and costs associated with condition of batch.
· Created an improved system for label directions and technical literature on products that saved significant dollars in field sales cost adjustments and litigation expenses.


GLIDDEN, Cleveland, Ohio, Strongsville Research Center 1996 to 2000
National Manager of Technical Services
Managed a staff of 8 technical personnel responsible for resolving customer quality problems. Trained sales staff and painters on product usage and advantages over competition products.
· Reorganized process for creating label directions and product literature to improve proper usage direction and safety information complying with regulatory issues.
· Trained staff and sales representatives on product usage to demonstrate performance advantages that led to increased sales.
· Centralized all technical support functions and eliminated numerous positions at the regional level.


DEVOE PAINT - DEVOE COATINGS, Technical Center, Louisville, Kentucky
Technical Services Manager, Technical Center, Louisville, Kentucky 1995 to 1996
Directed national phone support for product complaints recommending solutions to sales team for decorative and industrial paint and coatings. Handled investigations and reported findings to R&D, marketing and sales. Managed product literature and label text.
· Created a new position combining both Product Manager and Technical Service Manager eliminating numerous positions resulting in significant cost reduction and improved efficiency and service.

DEVOE PAINT - DEVOE COATINGS, Louisville, Kentucky 1994 to 1995
Home Office
Product Manager-Marketing
Managed product selection based on market needs, competitive analysis and product literature and label text.

DEVOE PAINT - DEVOE COATINGS, Louisville, Kentucky 1990 to 1994
Technical Center
Manager of Technical Services
Provided national phone support for product complaints recommending solutions to the sales team for decorative and industrial paint and coatings. Managed investigations and reported findings to R&D, marketing and sales.
· Reduced customers’ payouts approximately 99% on alleged paint product problems.

Technical Services Coordinator 1982 to 1990
Responded to customer inquiries and resolved paint problems by referring to appropriate R&D technical manager for resolution. Handled direct communications with sales team and customers.

Chemist 1980 to 1982
Formulated new paint products and improved on existing latex formulations reducing raw material costs, improving performance, creating new products for customer needs, etc.

Laboratory Technician 1979 to 1980
Performed laboratory tests and made prototype formulations for new products or improvements/cost savings on existing products.


3. Education & Training - CV/Resume Part 3 [Mandatory]

EDUCATION

Three years Chemistry at University of Louisville, Louisville, Kentucky
and Indiana University, Bloomington, Indiana.

PROFESSIONAL DEVELOPMENT

Six Sigma Champion Training and Certification.
Six Sigma Green Belt Training.


4. Computer Skills - CV/Resume Part 4 [Mandatory]
Six Sigma Champion Training and Certification.
Six Sigma Green Belt Training.
5. Other Skills - CV/Resume Part 5 [Optional]
-
6. Additional Information - CV/Resume Part 6 [Optional]
-


 

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Technical Service Manager - Paint and Coatings
CV/Resume ID no.: 93045

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