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CV Experinced in Customer Service, Supply Chain and Procurement Services

 
Experinced in Customer Service, Supply Chain and Procurement Services

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CV/Resume ID no.: 93269

Location (Residence): Palakkad, India
Citizenship: India
 
Languages:
  Native: Tamil
  Other: English, Hindi
 
Education & Experience: Work Authorization & Relocation:
Education:
  Masters in Statistics

Years of Experience: 2 years
Authorized to work in:
   India, United Arab Emirates
Present Location:
   India, Bangaloreu
Relocation:
   United Arab Emirates
 
Expertise
Category Subcategory Ability Experience
Other Customer Service Trainee 11 years
 
CV/Resume Details
 
1. Summary (Cover Letter) - CV/Resume Part 1 [Mandatory]

I have completed Post Graduation in Statics in the year 2006.
Now I am working as a Process Specialist in a semi financial process in Genpact. Our customer is GE Betz.
I am looking out for a job as an Analyst (Business Analyst or Data Analyst).

2. Work Experience - CV/Resume Part 2 [Mandatory]

Working as a Senior Process Executive (SPE) in Genpact, Bangalore in Supply Chain and Procurement Services from March 14, 2007 till date.
Appraisal: Promoted as a Process Specialist in March 2009

Details of Work Experience
Contracts/Master Data Pricing Administrator for GE Water and Process Technology (Mainframe – SAP).
 Handling the contracts of GE Betz.
 Validating the Purchase Order, Creating and updating the contracts in SAP.
 Billing the contracts for the entire Canada Region on a periodical basis.
 Submission of validation sheet to the finance every month.
 Need to coordinate with the Commercial Finance Team in Trevose and also the Accounts Receivable team to facilitate proper and smooth running of the Books, Closing process and ensure to meet the revenue target set for the month / quarter and Year end close.
 Presenting the Open billing reports and collating the validation sheet for the entire team in order to ensure the smooth running of the closing activities.
 Conducting Monthly process audit (Renewal Audits for Entire Team).
 Presenting the Dash-Board call biweekly.


3. Education & Training - CV/Resume Part 3 [Mandatory]

 Completed M.Sc.Statistics under the University of Calicut in the year 2006 and secured 71.2% marks.

 Passed graduation in mathematics under the University of Calicut in the year 2004 and secured 87.2% marks.

 Passed plus2 in science group under Central Board of Secondary Education in the year 2001 and secured 55.4% marks.

 Passed 10th in the year 1999 under Central Board of Secondary Education and secured 73.4% marks.


4. Computer Skills - CV/Resume Part 4 [Mandatory]
1. Completed postgraduate diploma in computer application [PGDCA] along with my degree course. This includes C, C++, VB 6.0, Java and HTML. Have a basic knowledge of different programming languages.

2. Completed SAS course
The course includes SAS/Base, SAS/Macros, SAS/Stat, SAS/Data mining, SAS/Graph.
SAS Exposure:
 Basic SAS Procedures: Dataset, Content, Univariate, Means, Plot, Freq, Sort, Format, Chart.
 SAS/STAT Procedures: Logistic, Glm, ANOVA, Reg.
 SAS/Macro: Macro variables, functions etc. Can write SAS Macros and invoke macros.
 Creating and Modifying: Data set ODS (output delivery system).
5. Other Skills - CV/Resume Part 5 [Optional]
N/A
6. Additional Information - CV/Resume Part 6 [Optional]
Achievements

 Received Genpact Bronze Award for Q1 2008.
 Received Genpact Bronze Award for Q2 2008.
 Received Customer Gold Award for Q4 2008.
 Rewarded “SHINING STAR” among the Billing to Collection Team during Fiesta ’08 (A function conducted every 6 months).

Performance Record

 Have been assigned a different Portfolio (The entire Canada region) from March 2009.
 Received 5 “Exceeding Expectation” as increment in a row as a reward of timely completion of work and accuracy.
 Have been assigned to do the Quality Check for the entire team.
 Assigned to take over the task of Closing activities for the entire team .


 

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Experinced in Customer Service, Supply Chain and Procurement Services
CV/Resume ID no.: 93269

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