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CV IT Engineer, Cisco Certified Network Associates CCNA, Microsoft Certified Professional MCP

 
IT Engineer, Cisco Certified Network Associates CCNA, Microsoft Certified Professional MCP

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CV/Resume ID no.: 93937

Location (Residence): Delhi, India
Citizenship: India
 
Languages:
  Native: Hindi
  Other: English
 
Education & Experience: Work Authorization & Relocation:
Education:
  Vocational in Computer Hardware and Networking

Years of Experience: 9 years
Authorized to work in:
   India
Present Location:
   Timor Leste, Dili
Relocation:
   Anywhere (International)
 
Expertise
Category Subcategory Ability Experience
IT/Communications Systems Integration Experienced 16 years
IT/Communications Communications Experienced 5 years
IT/Communications Networking Experienced 14 years
Administration Customer Service Basic 4 years
IT/Communications Internet Experienced 13 years
IT/Communications Internet Basic 10 years
 
CV/Resume Details
 
1. Summary (Cover Letter) - CV/Resume Part 1 [Mandatory]

With reference to the opportunity and opening in your esteemed organization, I wish to state that I have 11 years of experience with national & International companies in the field of Communication and Information Technology. I have been instrumental and played a vital role in various decisions making in all the projects i been associated with.

I am energetic, self motivated, well-organized and Calibre. Setting up high standard of efficiency, competence and integrity in the job entrusted to me is been my relic nature. I consider myself as a quick Decision - maker. I can perform well under pressure, being initiative that adds value to any organization. I have great interpersonal and Leadership skills with the ability to motivate others.

I was initially hired by a US Based Indian Company (Trigyn Technologies Ltd.) to serve in UNMIS from 2006 and then UNMIT from early 2008 till date providing all CIT support services to the UNMIS extreme working conditions. I was dealing with different National & International staffs in the mission. I enjoy working with different
Nationalities.

As an UNMIS Staff I was instrumental in managing day to day Administration. Later joined as a special team member who was deployed to assist joint venture between united nation and African Union Mission in Dafur as a Helpdesk Assistant and then elevated as a Officer In charge of AMIS Support Team for IT Department and not to
limit for day to day administration but drafting new policy for the AMIS Network. The support provide to UNMIS as required. Worked as an essential staff in the Circes at the same time working as an OIC IT AMIS Support Team and OIC IT in El- Fashir Dafur for UNMIS (Only for Two Weeks). I was designated as a Team Leader for IT Helpdesk and Network Infrastructure. Drafting and Designing the Network as well as policies for the users of the UNMIS-AMIS Heavy Support Package for Dafur Mission.

Presently working in UNMIT as an IT Assistant in CITS Helpdesk where Build an affiliation with customer. Drafting User Manual as well as Technical Manual for CITS Helpdesk.

2. Work Experience - CV/Resume Part 2 [Mandatory]

United Nation Mission in Timor Leste

 Providing Assistance and support in CIT under the direct supervision of IT Helpdesk Manager in Dili Timor-Leste.
 Organize and oversee Helpdesk staff providing overall day to day management and training.
 Assure the customer is frequently updated on their call(s) until conclusion.
 Escalate any complaints or potential issues to the Other Units of CITS IT Officer where appropriate.
 Provide a primary point of contact for the customer.
 Demonstrate an understanding of the customerís business needs and be able to achieve and maintain high customer satisfaction ratings.
 Evaluation daily workload incidents to address overdue incidents and escalate as required.
 Be answerable for the monitoring to resolution and timely escalation where essential, of incidents.

Achievements:-

 Build an affiliation with customer.
 Proven track record to maintain the healthy inter office association.
 High-quality indulgent of Origination principles.
 Drafting User Manuals and maintaining the Knowledge Base.
 Drafting Technical Manuals for CITS Helpdesk and maintaining the IT Knowledge Base.
 Secure Logon Feature implementation of the HP Digital Senderís for UNMIT Mission.
 Weather Forecast System (Weather Link 5.8.0) Installation, Implementation and Maintenance for UNMIT Aviation.
 Indigo Sat Flight Tracking System Installation, Implementation and Maintenance for UNMIT Aviation.
 Jeppesen FliteStar System Installation, Implementation and Maintenance for UNMIT Aviation.
 Over See the Car log System for the UNMIT Mission.
 Check in Check Out System Installation, Implementation and Maintenance for UNMIT Mission.

United Nation Mission in Sudan/United Nation & African Union Mission in Darfur

 Providing Assistance and support in CIT under the direct supervision of IT Helpdesk Manager in Khartoum Sudan.
 Organize and oversee Helpdesk staff providing overall day to day management and training.
 Generating reports with reference to the daily issues and offered solutions.

Achievements:-

 Transfer to Dafur with a special team to provide support for Advance Mission in Sudan for African Union since October 2006, A joint venture of UNMIS and African Union to provide a support to AMIS.
 Elevated as Officer In charge of AMIS Support Team for IT Department.
 Accountable for strategic and day-to-day management of all aspects of Helpdesk, Asset Management and Network Management.
 Lease with other Administrative department to seek there valuable support when ever needed.
 Carry out weekly meetings with my support team to know the exact situation of the current designated project to each individual.
 Lease with Asset management team in Khartoum before approving any asset request raised by the User.
 Execution of Drafting new policy for the AMIS Network and Installation of Microwave links (Aprisa SE and XE, DXR 200, Eclipse 3.0.73, Altium 155MBPS).
 Designing, Implementation of the Wlan Network by using Cisco Switch, wireless Access Point and Bridges to provide the voice and data support to AMIS on there different sites as well as provide the support to UNMIS as required.
 Worked as an essential staff under critical circumstances.
 Worked as an OIC IT AMIS Support Team and OIC IT in El- Fashir Dafur for UNMIS.
 Elevated as IT Team Lead and Network Infrastructure Team Lead after CIT Joined the Mission.
 Drafting and Designing the Network as well as policies for the users of the UNMIS-AMIS Heavy Support Package for Dafur Mission.
 Create a fulfilling environment with opportunities for development and internal advancement with an appropriate work/life balance.

World Wide Network Services (DynCorp International)

 Performing IT operationís under the direct supervision of Deputy Program Manager in the Central Poppy Eradication Force Unit.
 Installation Maintenance of 3.2 Meter Vsat along with Cisco Router 2600, Catalyst Switch 3500, Wireless Access Points and Servgate Firewall in CPEF Compound.
 Installation and maintenance of 1.2 Meter Mobile Vsat on different location in the Kabul and setup the LAN as well as Wireless Network for the end users, configuration & connection of Cisco VOIP Phone.
 Site Surveys, Planning, Installation and Maintenance of the 1.2 Meter Mobile Vsat, along with Cisco Router 2600, Catalyst Switch 3500, Wireless Access Points and Servgate Firewall in the Khandhar province and other remote places in Afghanistan where the Central Poppy Eradication Force was deployed to eradicate the poppy Fields.
 Installation and Maintenance of Codan Radio System.

Telecommunication Consultant India Ltd United Nation Mission in Kosovo

 Responsible for Developing and drafting plans, strategies, policies and procedures for the design, implementation and maintenance of computer systems, networks, office automation and workstations for the field operations of the United Nations mission in GJILANE region of KOSOVO.
 Preparation and reviewing specifications for systems, the network and connectivity project, facilities and report and resolve problems.
 Actively associated as Member of the Staff Recruitment Board in Gnjilane for Testing the Computer Skills of the Local Staff Member.

Achievements:-

 Elevated as OIC IT Section in Prizren Since December 2002.
 Accountable for strategic and day-to-day management of all aspects of Service Desk Operations and Network Management.
 Managing Communication Section & Informational Technology Section post merging in 2003.
 Additional responsibilities were assigned by the Regional CITS supervisor to oversee the CITS Colleague.
 Preparing the work plan and discussing with each individual and giving them guidance about how to accomplish the set goal for coming year.
 Lease with Municipality through proper channel for the documented permeation for the use of government facility to establish the links from HQ to Log base.
 Oversee association of CITS Section to words log base on December 2003.
 Coordinating with the team for ADS Migration for Prizren region.
 Responsible for troubleshooting of the links (DXR 200 & 700, Stratum 100MB, Mini Link & Altium.)
 Carrying out as a OIC RCIT Officer after the RCIT Office left for another mission in the middle of 2004.

Tulip Software Limited

Hand Held below mentioned projects

Delhi Stock Exchange
 Responsible for maintaining daily operations and administration of Help Desk of Delhi Stock Exchange.
 Lease with Share Broking Companyís Representative to ensure that they get better service.
 Lease with the Telecommunication focal point to ensure Connectivity for ISDN (PRI) and Leased Line remains hindrance proof.
 Maintain a good relation ship with Stock Exchange representative.
 Installing and Upgrading of Main Cisco Router 3600 for ISDN and two Routers 2600 for supported 2 Mbps Leased Line.
 Maintaining the Connectivity to all end users across DELHI and monitoring the status of the Brokers during the trading.
 Maintaining daily logs.
 Support provided for 240 Share Brokers Companies.

MBL Limited
 Installation and Maintenance of 2MBPS Leased Line with Both Ends 2600 Cisco Router.
BLB Limited
 Maintenance of the 2MBPS Leased Line with Both Ends 2600 Cisco Router.
Bank of Punjab
 Responsible for maintaining daily operations and administration of Help Desk of Different Branchís Of the Bank across the Country.
 Maintaining a good relation ship with all the bank branches across INDIA.
 Installing, Troubleshooting & Up gradation of the Cisco Routers of the Different Branchís.
 The Connectivity Provided To All Branches Through ISDN, LEASED LINE & Vsat.
 Round The Clock Monitoring Through HP Open View.
Comsat Max
 Responsible for the different sites in whole India to shift the vsat from Inset 2c to 3b & configuring the Modem.

Shaarp Technologies

 Responsible to render Support to the Company Main Clientís.
 Installing small LAN Network through Win NT 0.4 Server and Workstation.
 Installing Small LAN Network through Windows 98 by using Ring Topology.

Comptech InfoTech

 Responsible to render Support to the Company Main Clientís.
 Special Support to Indian Naval Headquarter in Delhi.


Cube Engineers

 Responsible in installation of Internet Connection Provided by Satyam Online.
 Installation of Modemís & dialup Connectionís to the entire new Customerís Of Satyam.
 Specialist in Troubleshooting Of All Kind of Internet Connectivity.
 Maintain prearranged more than 2000 Clientís In Delhi and in addition supported the adjoining area from Delhi.


3. Education & Training - CV/Resume Part 3 [Mandatory]

Pursuing B.A. Political science final year from Annamalai University.

Advance Diploma in Computer Hardware & Networking from Jet king, Delhi, India.


4. Computer Skills - CV/Resume Part 4 [Mandatory]
Cisco Certified Network Associates (CCNA).

Microsoft Certified Professional (Win 2000 Server) (MCP).

Certified Ethical Hacking and Countermeasures v5 (CEHv5).
5. Other Skills - CV/Resume Part 5 [Optional]
(Internal Training Given By Senior Staff Member of the Department)

Attended Training for HP Digital Sender Provided by United Nation.

Attended Training for Compaq Servers & Racks Building provided by United Nation Mission In Kosovo.

Attended Training For Crystal Reports Provided By United Nation Mission In Kosovo.

Attended Training For Codan Radio System Provided By World Wide Network Services.

Attended Training For Motorola Radio System Provided By World Wide Network Services.
6. Additional Information - CV/Resume Part 6 [Optional]
Customer Affiliation, Management, Organizational Skills, Moral values and veracity, Ascetic environments


 

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IT Engineer, Cisco Certified Network Associates CCNA, Microsoft Certified Professional MCP
CV/Resume ID no.: 93937

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