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CV Customer Service Advisor, J. P. Morgan Chase - Mumbai India

 
Customer Service Advisor, J. P. Morgan Chase - Mumbai India

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CV/Resume ID no.: 94198

Location (Residence): mumbai, India
Citizenship: India
 
Languages:
  Native: Urdu
  Other: Tamil
 
Education & Experience: Work Authorization & Relocation:
Education:
  Bachelors in commerce

Years of Experience: 3 years
Authorized to work in:
   United Kingdom
Present Location:
   india, mumbai
Relocation:
   Anywhere (International)
 
Expertise
Category Subcategory Ability Experience
Other Customer Service Trainee 3 years
Other Customer Service Trainee 3 years
Other Customer Service Trainee 3 years
Other Customer Service Trainee 3 years
 
CV/Resume Details
 
1. Summary (Cover Letter) - CV/Resume Part 1 [Mandatory]

Confidence in my values, sincerity and loyalty towards set principles that would make one grow in all perspectives of life, therefore not limiting my perceptions but rather exposing them to continuous knowledge, training and experience thus enabling me to strive hard every day to enrich and nurture the same.

2. Work Experience - CV/Resume Part 2 [Mandatory]

PROFESSIONAL EXPERIENCE:

November 2006 – Till date

J. P. Morgan Chase - Mumbai

Customer Service Advisor

• Presently working for an Inbound Process, as a Customer Service Advisor.
• Job involves interacting with customers over the phone based in the USA, in regards to Activation of Credit Cards & Other Customer Service Issues.


April 2003 – July 2006

Emirates Sky Cargo – Dubai, U.A.E.

Cargo Handling Assistant

• Worked for the tracing team in Dubai Hub Operations wherein job functions involved finding flown cargo, missing cargo and updating the same.
• Job involved breaking down the incoming cargo from the unit load device containers in the Import section area of the warehouse.
• Worked in the Documents Collection Point section of the warehouse thus ensuring that incoming documents reach on time to the operations area of the warehouse, as well as seeing that outgoing documents reach on time to the site office before flight departure time.
• Complete knowledge of Build-Up, work function involved building up the segregated cargo and loading it in the Unit load device containers and then sending it to various destinations before departure time.


January 2002 – January 2003

Global E–Services – Mumbai (India)

Customer Service Representative

• Worked with the outbound Call Center.
• Job involved selling of products to International customers via telephone.
• Deputed as Team Leader on several occasions & Good team worker.


January 2001 – August 2001

E – Funds International India Pvt. Ltd. – Mumbai (India)

Team Member

• Worked with the Inbound Call Center.
• Complete knowledge of the company’s products and providing information / promoting the same to customers.
• Telephone etiquette used extensively.
• Sales Targets set ware easily achieved.


3. Education & Training - CV/Resume Part 3 [Mandatory]

EDUCATIONAL QUALIFICATION:

 Passed Third Year Bachelor of Commerce from Mumbai University (2001-2002)
 Passed Higher Secondary School Certificate Examination from Dr. Antonio D’silva Jr. College, Mumbai (1996 – 1997)
 Passed Secondary School Certificate Examination from St. Michael’s High School, Mumbai (1994 – 1995)


4. Computer Skills - CV/Resume Part 4 [Mandatory]
DONE A DIPLOMA COURSE IN MS WORD,MS EXCEL,MS POWERPOINT
5. Other Skills - CV/Resume Part 5 [Optional]
ADDITIONAL QUALIFICATIONS:

• India International Trade Center – IITC (Member of American Society of Travel Agents) – Bombay, India.

Completed a 1 year Diploma Course in Airlines Travel & Tourism Management with Distinction.

• Sumance Consul Trainers Pvt. Ltd. – Academy for Managerial Proficiency Bombay, India.

Successfully completed a Certificate course on Public Speaking and Communication Skills.

• Emirates Aviation College – Dubai, U.A.E.

Completed a Certificate course in Introduction to Civil Aviation
Successfully completed a certificate course on Dangerous goods handling
Completed Online In-flight service certificate courses for the following:
Economy Bar Paperwork.
Food safety & Hygiene for handling food.
6. Additional Information - CV/Resume Part 6 [Optional]
To seek challenges in service oriented positions in the reputed Industry whereby my qualities and experience is well utilized and nurtured, which in turn proves beneficial for me & the reputed organisation I serve.


 

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Customer Service Advisor, J. P. Morgan Chase - Mumbai India
CV/Resume ID no.: 94198

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