CV Manager - Warehouse Operations & Customer Service

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CV/Resume ID no.: 95186
Last Updated: Tuesday, June 16, 2009

HOSPITALITY MANAGEMENT PROFESSIONAL

10+ years of experience in Hospitality industries/ innovation & initiative / stores & purchasing / menu planning.

PROFILE
Dynamic, savvy and self –motivated operational professional with exceptional skill sets in independently managing overall functions pertaining to management of all aspects of a large network of catering station, administration, operations and team management.
Adept at designing the layout, organizational processes procedures, auditing quality management, implementation of IMS (Integrated Management System) effectively. Proficient executive, with excellent track record of successfully handling overall operation, monitoring productivity goals and leading different teams on key projects with an objective to ensure interrupted growth.
Proactive self-starter with track record of initiative, personal responsibility, ownership of work and reputation of removing obstacles and making things happen.
Immense experience of the industry with expertise of understanding the changing trends, requirements, development areas and accordingly take measures to achieve desired results.

Operations Management Budgeting & Auditing Integrated Management
System
Team Management &
Training Administration Customer Services

Professional Experience:

S R FOILS AND TISSUE LTD (01 Nov 2008 to till now)

S R Foils And Tissue Ltd incorporated in 1993 is engaged in the manufacture of aluminum foil products, cling films, tissue paper products wet tissue, facial tissue, toilet rolls, sanitary tissue etc. & has received various hospitality awards for keeping the quality process to the international level.


Manager - Warehouse Operations & Customer Service


RESPONBILITIES:

Warehouse Strategic Planning ( All India )
Warehouse Administration ( N C R)
Material Dispatching ( All India )
All Logistic Planning. ( All India )
Customer Service ( All India )

Coordinating with plant & machinery dept for machinery maintenance & repairing with the help of engineering purchase)
Fulfilling the requirement of plants (maintenance & logistic).


Reporting to Joint Managing Director


J ET LITE (I) INDIA LTD ( PURCHASE ) 07th June 2007 31th October 2008.

AN AIRLINE, THE 100% SUBSIDIARY of JET AIRWAYS (I) LTD , DELHI 07 JUNE 2007 ONWARDS.PURCHASE & STORES (CWHS):

INCHARGE (Asst. Manager) - CWHS ( Warehouse )

Strategic Planning: In Jet lite CWHS there were following stores .
Catering Stores,( consumable & equipments )
Communication Stores,
Airline Traffic Stationery,
Office Stationery,
Airline Staff uniform Stores.

RESPONBILITIES:

Material Planning.
Developing New Vender
Rates Negotiations
Purchase Order Planning
GRAN Preparation & Bill forwarding to Accounts on time by SAP.
Co-ordination with Various Department All India Basis.
Material Distribution All India Basis.
Airlines Galley Equipment controlling

Airlines Linen stores

Administrative Responsibilities of Purchase & Stores.
Staff / manpower planning, making staff duty roster, staffs leave, attendance forwarding to H.R with the approval of HOD & maintained the PR with other Private / Government agencies like AAI / CISF/ CUSTOMS.
Apart from the above day-to-day tasks, I am also a part of innovate, conceptualize and implement new services in order to provide better facilities to our valued passengers. I take full and energetic part in cost cutting drives being carried out by the company

Reporting to Manager Purchase / Dy. G M –Purchase, Jet Airways (I) Ltd.

SAHARA AIRLINES, DELHI 12 MAY 1998 TO 06 JUNE 2007

Worked with Sahara Airlines – Second largest private airline of India, known for its innovative and bold marketing initiatives and excellent in-flight services.

CATERING PURCHSE & STORES IN-CHARGE ( OFFICIATING EXECUTIVE AUG 2006 to 06 JUN 2007 CATERING H.Q. DELHI ) (01 APR 2003 TO 06 JUN 2007)

CATERING OFFICER, OPERATIONS (12 JUNE 2001 TO 31 MAR 2003).

CATERING SUPERVISOR 12 MAY 1998 TO 11 JUNE 2001).

Reporting to Asst Sr. Manager – In- Flight Dining Services

FLIGHT OPERATIONS:

Strategic Planning: Involved in conceptualizing, planning, implementing and monitoring of effective catering strategies to achieve customer satisfaction and drive growth in productivity levels.
Catering Management: Develop and implement the process for the development based on the departmental policies and objectives.
Administration: Manage the entire gamut of administrative activates, ensuring smooth implementation and functioning. Liaison with all catering station to ensure that the set standard is followed strictly.
Regularly check the catering operations to maintain hygiene standards as per HACCP and other process as per IMS.
Process Planning: Identify the changing scenario and trends of the industry and initiate new and innovate concepts / products in the areas of menu planning, processes for all the catering stations across the network.
Budgeting: Devise effective plans for budget and undertake allocation for a 50 core annual budget.
.Co-Ordination: Regularly co-ordinate with different operational departments of Airline including Commercial, In-flight, Administration, H R and Accounts for smooth functioning of catering department.
Customers Service: Efficiently redress passenger complaints, Based on customer’s feedback and audits, initiate corrective / preventive actions to improve the services and products. Constantly up-grade the in-flight dining services standards.
Core member of the team who directed the successful start-up of new international catering stations at Singapore and London achieving operational level within a week’s time.
Worked under the Intergraded Management System with emphasis on

Quality Management System (ISO 9001)
Environment Management System (ISO 14001)
Occupational Health and Safety Assessment Series (OHSAS 18001)
Social Accountability (SA 8000)
HACCP- Hazard Analysis and Critical Control Point

PURCHASE & STORES OPERATIONS :
Requisition preparation, material planning, source of materials, developing new vendors, obtaining quotations, rates negotiations, purchase order planning, , ensuring timely & high quality delivery (No compromise with approved quality. checking & clearing bills,
Structuring product contracts, determine inventory level, placing orders and checking shipment, apprising products and services.
Smooth disbursal of stores material to all catering stations to prevent any shortage.
Consent contact with all catering stations and caterers in Domestic & International level
(TSACL –NEW DELHI+ TAJ NETWORK ,ALL INDIA // SATS – SINGAPORE // MIC- MALE / / AIR FARE- LONDON, UK. / ALA CAT, CMB-SRILANKA)
Efficiently set up 10 Airline catering stores across the country while managing them to supply catering material (Dry Stores, Ancillaries & Beverage) for approximately 12000 passengers a day as per airline requirement.
Plan & control all the expense according the allotted budget.
Proper mechanism of “First in First Out “
Inventory Control, GRAN preparation, Bills Forwarding and payment schedule for suppliers,

SOLID CORE SYSTEM, DELHI 01 July 1996 to 10 May 1998

Worked with Solid Core System form 01 July 1996 to 10 May 1998 as an asst programmer.
SOLID CORE SYSTEM is Software Company known for its innovative and bold marketing initiatives and excellent customer services.

EDUCATION & PROFESSIONAL DEVELOPMENT

MASTER DEGREE IN ECONOMICS FROM KUMAON UNIVERSITY NAINITAL IN 1997

PURSUING “ EXECUTIVE MBA” “PRODUCTION & OPERATIONS MANAGEMENT“from AMITY UNIVERSITY (NOIDA) U.P.

M.Sc. Hotel Management form Annamalai University 01st year cleared .

OTHER COURSES

DIPLOMA FOR EDUCATION INSTITUTE OF COMMERCE FORM DELHI IN 1998.

FOOD SAFETY AND SANITIZER TRAINING FORM TAJ GROUP OF HOTELS DELHI..



COMPUTER SKILLS

OFFICE SUITE: MS WORD, EXCEL, POWERPOINT
ACCOUNTING PACKAGE: TELLY
PROGRAMMING LANGUAGE C & LINUX
INTERNET APPLICATIONS
SAP
PROFESSIONAL PACKAGE:

SAP R3P

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