CV IT Project Manager, Operations and Implementation and management of the Projects

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CV/Resume ID no.: 95854
Last Updated: Tuesday, June 30, 2009

During my professional career in the IT industry, I have primarily been associated in providing Infrastructure support, maintenance and implementations of Systems and Network and to promote and achieve goals of the company through professional expertise.


IT experience
8+ Years

• Experienced in Project management, vendor management.
• Leadership abilities in handling Helpdesk and network support team for an entire array of production environments.
• Expertise in performing quality assurance tasks for new infrastructure implementations
• Knowledge of performance monitoring and capacity planning.
• Expertise in enforcing, executing and ensuring compliance with corporate technology policies, procedures and practices.
• Experienced in desktop technology, network technology, peripherals technology.

Career Profile:

1. Company : HCL Info systems Ltd
Client : Ispat Industries Ltd. / Anchor Electricals Pvt Ltd
Location : Maharashtra Region(Ispat) / India PAN (Anchor)
Duration : December 2007 to till date
Role : Project Manager

Work profile:

Project manger for FMS contract of Ispat Industries Ltd for all the 4 locations at Maharashtra. Managing 15 Engineers and 2 Call coordinators at all the locations.

And Looking after Anchor Electricals Pvt Ltd (42 location) with group of 8 Engineers and 2 call coordinators. Taking care for India PAN location of Anchor Electricals.


Responsibilities:
• Responsible for Helpdesk management, Antivirus management and Vendor management.
• Establish and maintain communications with the IT head.
• Incident management and SLA achievement by Engineers.
• Coordination with contractors/vendors, monitors progress of work, escalates delays, and taking care of change management.
• Responsible for Teams Knowledge Updates and trainings.
• Conduct Weekly review meetings.
• Maintain good relation with the team, and vendor to the best interest of the company.
• Conduct periodic review meetings during project phase.
• Manpower management.
• Managing Updated inventories, Rollouts, Projects and activity works performed Onsite.
• Projects Implementation at Outer locations.
• Up gradation and Implementation on site.


2. Company : CMS COMPUTERS LTD.
Client : Mentioned Below
Location : Mumbai and Thane
Duration : January 2004 – November 2007
Role : Mentioned below


Summary:
I was worked in CMS for 4 years on various projects and on Respective Profiles, details are mentioned in the below table with Duration, Profile and responsibilities. Joined CMS as customer support Engineer and leaved with the Profile of Team lead (SPC).


SR# Profile Duration Location Clients Responsibilities
1 Customer support Engineer Jan 2004- Aug 2005 North east Mumbai and thane region Voltas, Reliance, Coke,
ACC,
Ranbaxy,
Nicholas piramal,
TCS registry, caprihens,
SBI , PNB 1) Sorting out 2nd level Escalation calls for the mentioned customers for Desktops and Peripherals.
2) Installation of various software’s, configuration, troubleshooting of printers, Plotters and scanners
3) Responsible for Helping on site Engineers to sorting out the Problems.
2 Sr FMS Engineer Aug 2005-
Aug 2006 Mumbai RCF Ltd.
1) Installation, configuration, troubleshooting of hardware and Windows applications;
2) Installation of various software’s, configuration, troubleshooting of printers and all in ones from Samsung and Wipro DMP.
3) Mail configurations and Internet settings, troubleshooting.
4) Helping out Project manager in making reports and training for trainee Engineers.
5) Managing site in the absence of PM.

3 Team Leader Sep
2006-
March
2007 North west Mumbai and thane region LIC (I) ltd.
BOM
1) Executed and completed Project of LIC and BOM desktop and Peripherals Implementation and configuration with testing at various branches in the mentioned region with team of 7 engineer.
2) Planning, scheduling and monitoring the implementation and installation of desktops and peripherals and required software’s with configurations Such as Mail configurations.

3) Co-ordination with clients IT team for the proper access to the package
4) Responsible for time to time pickup of Buy back systems.
5) Reports Preparation and final Presentation.

4 Team leader
( SPC) Mar
2007-
Nov
2007 Mumbai I flex solutions
1) Helpdesk and Network operations as Team Lead for a Team of 15 at Goregaon location.
2) Handle all major escalations and ensure speedy resolution.
3) Establish and maintain communications with the program manager.
4) Issue Management and follow up for closure.
5) Own and resolve key issues upon escalation.
6) Conduct monthly review meetings.
7) Maintain good relation with the team, and vendor to the best interest of the company.
8) Conduct periodic review meetings during project phase
9) Keeping tracks of checklists for various software’s updates including Antivirus.

Other Responsibilities with CMS:

1> Product specialist: As Product specialist for the Opti live package (Includes Advent net service desk and NMS software) responsible for the Setup and implementation and configuration of this package to the customer site. Implemented this software’s to DCBL, Infinity retails (Tata unit), Indusind bank and Kotak bank.
2> Product specialist: As Product specialist for the DMS package (Honda auto dealer management system) support Honda group for the Trouble shooting of the package.

Note:: For this Two Products schedules are as per customer calls or requirement.

3. Company : DIGITRON comp. Pvt. Ltd.
Client : Reliance Industries ltd
Location : Patalganga, panvel
Duration : May 2002 to December 2003
Role : Customer support Engineer


Responsibilities:

Maintain reliance site for one and half Year which is under comprehensive AMC. Site is having 350+ systems (PIV /PIII /PII) and 230+ printers and plotters. I am involved in troubleshooting, installation, configuration of desktops and peripherals with 7+ Engineers and One helpdesk.


4. Company : Grow more computers (Epson/ hp authorized)
Client : L & T
Location : L&T House, Mumbai.
Duration : June 2000 to April 2002
Role : Customer support Engineer


Maintaining L&T house for two years. Site is having 85 printers (HP laser + Epson dmp). Looking after Maintenance, troubleshooting and installation of the printers. Responsible for the 100% Uptime for Peripherals.


5. Company : Solutions marketing services pvt. Ltd.
Client : Godfrey Phillips ltd
Location : North-west Mumbai
Duration : Nov 1999 to march 2000
Role : Promotional executive.

Worked as a team member for the promotional campaign of the GPI products promotion.
Promoted the products in the north-west Mumbai region for 8 months.

Educational Details----------------------------------------------------------------

SSC in March 1992 ( Mumbai Board)
HSC in March 1995 ( Mumbai Board)
BSC in April 1998 ( Purvanchal university)

Computer Certificates & Trainings

ITIL Training completed ( Ispat)
Certificate in Computer Application from CCA (YCMOU recg.)
Certificate in Computer Hardware and Networking from National
Academy.
Training in OPTILIVE [ Service desk+ {ver7}and NMS{ver7}](CMS)
Training in Dealer management system.(Honda)
Training in Networking (L1 and L2) from CMS
Training in Linux enterprise edition (7.0) installation and basic.

Exposure in Computers----------------------------------------------------------

 Operating System MS-Dos 6.22, Windows 95/98/00/XP /Vista
Linux enterprise edition (7.0) /ADS Implementation

 Software Application MS-Office 97/XP/2003/Vista,MS Visio 07,
Service desk 7 and Network
Monitoring system 7.0 (Advent net), DMS
(Honda) Sql server 2000 (Installation &
Setup and Basic Troubleshooting)

 Mail system Outlook express 2003/2007( configuration
And Troubleshooting)
Lotus notes 7.0 / 8.0

 Browser Internet Explorer 6.1

Antivirus Symantec and trend Micro.


 Hardware Knowledge PC Assembling ,OS Installations,
Troubleshooting of
DESKTOPS, SERVERS, NOTEBOOK.
Expertise in LASERJET and Dot-matrix Printers, Plotters.

Sports, MS Project, MS Visio