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CV Administration Manager – Client Services & Operations Gulf Winds Group Oman Muscat

 
Administration Manager – Client Services & Operations Gulf Winds Group Oman Muscat

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CV/Resume ID no.: 95889

Location (Residence): MUSCAT, Oman
Citizenship: India
 
Languages:
  Native: Hindi
  Other: English, Marathi
 
Education & Experience: Work Authorization & Relocation:
Education:
  Masters in BUSINESS ADMINISTRATION

Years of Experience: 8 years
Authorized to work in:
   Bahrain, Egypt, Ethiopia, Hong Kong, Malaysia, Oman, Qatar, Russian Federation, Saudi Arabia, Singapore, South Africa, Switzerland, Tunisia, Uganda, United Arab Emirates
Present Location:
   OMAN, MUSCAT
Relocation:
   Anywhere (International)
 
Expertise
Category Subcategory Ability Experience
Administration Administration Experienced 15 years
Administration Customer Service Experienced 15 years
Other Customer Service Experienced 15 years
 
CV/Resume Details
 
1. Summary (Cover Letter) - CV/Resume Part 1 [Mandatory]

 A technology driven, Client Services & Account Mgmt. professional with 10+ years of work experience in large sized, Consulting & Customer Relationship Mgmt. MNC’s.
 Good experience in managing profit centers & revenue generation.
 Good communication skills (written & spoken), Client Service, Account mgmt., Negotiation, Analytical, Leadership, Team mgmt. & Project Mgmt. skills.
 Delivered excellent service to reputed American & British clients i.e. American Express, Abbey National Bank, Microsoft, Business Objects & Big Fish Games

2. Work Experience - CV/Resume Part 2 [Mandatory]

Arados is a part of the Gulf Winds Group of companies involved the supply & services of Defense & Aerospace Parts & Systems Supply, Overhaul & repair, Oilfield Equipments, Construction Materials, Industrial spare parts & Heavy equipments spare parts, tools, pipes & pipe fittings (SS & MS).

Designation: Manager – Client Services & Operations

 Account Managing big & important clients in order to maximize revenue from them by providing excellent service and thus maximizing orders from them.
 Report to the General Manager and provide monthly, quarterly & half yearly revenue projections.
 Managing the Sales and Marketing functions. Project sales for construction & infrastructure projects.
 Managing the purchase/procurement process. Sourcing items locally (Muscat) & internationally i.e. from UAE, USA & UK. & European countries. Negotiating pricing with suppliers to increasing gross margins.
 Managing the Supply Chain Management i.e. coordination and management of all activities involved in sourcing, procurement, and logistics activities.
 Coordination and collaboration with channel partners i.e. suppliers, intermediaries, third-party service providers, and customers. Manage the Supply Chain to reduce the gap between demand and supply.
 Coordinating with logistics and freight companies to ensure timely delivery to client sites & our stores. Negotiating discounted prices with transport companies, DHL etc. for shipping.
 Taking care of the whole documentation procedure involved in procuring & importing goods e.g. arranging end user certificate & documentation for customs duty exemption.


3. Education & Training - CV/Resume Part 3 [Mandatory]

 Master of Business Administration – Marketing (1st Class) – Institute for Technology & Management – Bombay - One of the top business schools in India, I.T.M is a deemed university & A.I.C.T.E approved.

 Diploma in Business Management (1st Class) - Institute of Management & Professional Studies - Bombay

 Bachelor of Commerce – Major in Financial Accounting & Economics -- Bombay University

 Higher Diploma in Software Engineering – Aptech Computer Education -- Bombay

 Six Sigma Black Belt certification – Grade A – Asian Institute of Quality Management – Bombay -- is the only institute in Asia accredited by ASCB (Accreditation Service for Certifying Bodies (Europe))

 Application Software Technical skills: Tally 7.0, MS. Access, MS Excel, PowerPoint, Word, MS Project.

Trainings attended


 “Managerial Skills enhancement”, a 300 hours training program from Mphasis an EDS company.
 Master of Business Administration – Marketing (1st Class) – Institute for Technology & Management – Bombay - One of the top business schools in India, I.T.M is a deemed university & A.I.C.T.E approved.

 Diploma in Business Management (1st Class) - Institute of Management & Professional Studies - Bombay

 Bachelor of Commerce – Major in Financial Accounting & Economics -- Bombay University

 Higher Diploma in Software Engineering – Aptech Computer Education -- Bombay

 Six Sigma Black Belt certification – Grade A – Asian Institute of Quality Management – Bombay -- is the only institute in Asia accredited by ASCB (Accreditation Service for Certifying Bodies (Europe))
 Application Software Technical skills: Tally 7.0, MS. Access, MS Excel, PowerPoint, Word, MS Project.
Course Contents: Client Services, Technology training, Six Sigma Green Belt training, Compliance training, ISO & Information Security Awareness, Team Mgmt., Assertiveness, Cross Cultural Orientation, Business Etiquettes, Making effective presentations, Advanced Business Communication, e-mail Etiquettes, Task priority mgmt. etc.
 “American” accent training from Tracmail (I) Ltd.


4. Computer Skills - CV/Resume Part 4 [Mandatory]
 Excellent instructional writing & documentation skills on company business requirements.
 Strong IT skills. Strong understanding of IT terminology. Working knowledge of various software’s, Internet tools & MS Office tools like Excel, PowerPoint, Word, MS Project & MS Access.
5. Other Skills - CV/Resume Part 5 [Optional]
Financial

 Budgeting --- Quotations/Estimations --- Financial Planning & Analysis.
 Creating estimations, RFI’s, RFP’s for multi-million dollar deals & programs.
6. Additional Information - CV/Resume Part 6 [Optional]
Professional Skills and Expertise


Analysis & Reporting

 MIS/Data Analysis --- Performance Measurement, Analysis & Mgmt. --- Mgmt. Reporting & Dashboard Creation.

Operations

 Client Services --- Project Mgmt. --- Account Mgmt. --- Revenue Enhancement --- Client complaint Mgmt. --- Procurement & Vendor Mgmt. --- Process Documentation --- Team Management & Task Delegation --- Recruitment.

Training

 Imparting Six Sigma training --- Customer Service skills --- Coaching & Mentoring Soft Skills training --- E-mail Etiquettes --- Business Etiquettes


 

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Administration Manager – Client Services & Operations Gulf Winds Group Oman Muscat
CV/Resume ID no.: 95889

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