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CV L1 Support Engineer Linux Windows Lotus Client 6.5 & Customer Support experience

 
L1 Support Engineer Linux Windows Lotus Client 6.5 & Customer Support experience

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CV/Resume ID no.: 95898

Location (Residence): New Delhi, India
Citizenship: India
 
Languages:
  Native: Urdu
  Other: Urdu
 
Education & Experience: Work Authorization & Relocation:
Education:
  Bachelors in political science

Years of Experience: 3 years
Authorized to work in:
   India
Present Location:
   india, india
Relocation:
   India
 
Expertise
Category Subcategory Ability Experience
IT/Communications Support (Applications) Basic 1 year
IT/Communications Networking Basic 1 year
IT/Communications Internet Basic 1 year
 
CV/Resume Details
 
1. Summary (Cover Letter) - CV/Resume Part 1 [Mandatory]

I came to know that there is a requirement of Engineer in your organization and it is my pleasure to be a part of your organization. First of all i want to introduce myself that i am graduate and have Technical certification with experience of total 5 years in the field of IT department with major skill in Linux ,Windows ,Lotus Clint 6.5 and basic of Network .. Presently i am working with the Patni Computers as a Senior Customer Support System Engineer .
If my resume match your requirement.
Please let me know whether i am suitable for the post or not and I want to know about my Job profile.

2. Work Experience - CV/Resume Part 2 [Mandatory]

 Managing a team of 5 skilled engineers with It infrastructure of 500 Desktops
 Monitor Helpdesk call / ticket queues to ensure faster response and resolution times as well as monitor and review the calls with users for quality and conduct regular performance reviews to ensure quality and timely responses.
 Supervise helpdesk and desktop support staff. Conduct performance evaluations; make hiring and disciplinary decisions. Facilitate staff meetings.
 Vendor Management: Managing timely requirements from Back to Back vendors. Developing more vendors for better service delivery. Handling escalations for service calls with vendors
 Consumable Business: Planned and implemented consumable business at site. All co-ordination required executing orders, increasing profits & vendor management.
 Databank: Maintaining and updating all data related to Asset, Billing, Collection, Penalty, Profitability and consumable business. Presenting reports to management on this database whenever required.
 Customer management: Handling customer escalations related to commercials or support issues. Co-ordination with management and team members and ensuring 100% customer satisfaction.
 Squid Proxy Server (Linux based) Restriction on unwanted sites, URL & Domain Filtering, HTTP Accelerator, IP Restriction, username & Password authentication, Cache-in Server, Messenger (Yahoo & MSN) restriction, Time & days restriction, Keywords Restriction. User wise site access HP Server.
 Taking backup of all departments deta and system on Tape drive.

 Troubleshoot and rectify the problem related Desktop Computer Hardware & Software.
 Resolve the problem related to mails (Lotus Client) and Virus.
 Troubleshoot the problem related to Local Area Network and Switch.
 Troubleshoot and rectify the problem related to Local Area Network & Internet.
 Provide onsite customer support.
 Troubleshooting and rectification of problem related Desktop Computer Hardware & Software.
 Troubleshoot and rectify the problem related to LCD & DLP Projector.
 Coordination between End-user, Technical support team for understanding and resolution of problems.


3. Education & Training - CV/Resume Part 3 [Mandatory]

 MCA from Sikkim Manipal University ( Results awaited )
 B.A from Ranchi University
 MCP Win2k Certification (IACM )
 Advance Hardware Course ( Info park )
 Diploma Computer Aplicant ( RCSM )
 Three Month Linux Course ( Foster )


4. Computer Skills - CV/Resume Part 4 [Mandatory]
 MCP Win2k Certification (IACM )
 Advance Hardware Course ( Info park )
 Diploma Computer Aplicant ( RCSM )
 Three Month Linux Course ( Foster
5. Other Skills - CV/Resume Part 5 [Optional]
 DHCP - Standard setup as well as having IP address bound with specific MAC address on network
 Samba with ACL Permissions File Sharing Backup/Recovery/Troubleshooting, ACL-permission, Log-management, etc.
 Squid Proxy with ACL - Setup, Config, log/cache/user management, Website blocking, User access on time/day basis etc.
 Installation Network (NFS/FTP/HTTP),Kick start CD-ROM.
 Disk Management Partitioning tools like fdisk, sfdisk etc, File System Management - ext3 File system Utilities, LVM Physical, Logical, volumes, volume groups Extending filesystems on LVM, Disk Quota automounter, RAID Configuration.
 RedHat Linux Startup process - init - /etc/inittab - /etc/init.d service scripts Runlevels chkconfig.
 User/group management authconfig Shadow passwords user/group management commands.
 Servers FTP, NFS, NIS, DNS
 Package management RPM & YUM several command options for RPM & YUM
 Troubleshooting Rescue mode sulogin etc.
 Firewall/ service - IP-Forwarding, Port-scanning/blocking/opening etc., Routing between LANs.
 File system recovery, boot loader failure recovery etc.
 Given rights and permissions to users, changed ownership of files & directories
 Monitoring, Troubleshooting, management, maintainance of Local Area Network.
6. Additional Information - CV/Resume Part 6 [Optional]
-


 

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L1 Support Engineer Linux Windows Lotus Client 6.5 & Customer Support experience
CV/Resume ID no.: 95898

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