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CV Customer Contact Representative (Recovery) ICICI Bank

Customer Contact Representative (Recovery) ICICI Bank

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CV/Resume ID no.: 96091

Location (Residence): Maharagama, Sri Lanka
Citizenship: Sri Lanka
  Native: Hindi
  Other: Arabic UAE, English United States, Hindi
Education & Experience: Work Authorization & Relocation:
  High School in G.C.E.O/L And A/L

Years of Experience: 10 years
Authorized to work in:
Present Location:
   Sri Lanka, Colombo
   European Union, Canada, Italy
Category Subcategory Ability Experience
Other Customer Service Basic 3 years
Administration Customer Service Experienced 4 years
Other Other Basic 1 year
CV/Resume Details
1. Summary (Cover Letter) - CV/Resume Part 1 [Mandatory]

Professional Profile:
Highly organized, having strong inter-personal communication skills. Acquired abilities to deal with people at all levels in modern offices and take independent decisions in high-pressure environment. Ability to plan new techniques and procedures very quickly. A self-starter with high level of motivation towards acceptance and desire. Ready for a long-term association, where acquired skills and knowledge can make a substantial contribution to the Company's objectives and bottom line profitability.

2. Work Experience - CV/Resume Part 2 [Mandatory]

Work Experience (Summary)

09. Presently Working Presently working with ICICI Bank as a “Customer Contact Representative” (Recovery) Contract Staff DMS
10. Since June 23rd 2004 till April 27th 2005. Working working with Standard Chartered Bank as a “Banking Asst.” (Contract Basic Staff DMS)

Job Description:
Worked as a“Banking Asst.”at Bank, my job responsibilities were as follows:

 Preparing finance Reconciliation.
 Cost Analysis.
 Bank Recharges.
 CEO’s Expenses Shedules.
 Daliy Finance Department payments.
 Preparing Payments Cash Orders.
 Correspondence, Typing, Filing and Illustating documentation.
11. Since Sep 16th 2000 till January 04th 2004 Working with Abu Dhabi National Hotels Compass Me. in Abu Dhabi as a “ Operation Secretary”

Job Description:

Working as a Secretary (Hotel Dep. F&B) With Abu Dhabi National Hotels & Compass Me LLC,
Abu Dhabi which provides catering, Office Services, House Keeping and Maintenance Services to
Company, Abu Dabi & Dubai, where my job responsibilities are as follows:

 Correspondence, Typing Filing and illustrating documentation. Answering Telephone calls and Mail distribution. Maintaining Telephone and address book. Preparing Medical Consultion From for the employees.

 Maintaining and updating the personnel Data for 250 staffs in Ms Access Program as well as Personal Files.illustrating and liaisons with Head Office for the renewal of Passport, Visa, Security Pass and Health Certificates and health Cards. Preparing “Staff Situation” in Arabic once in every month and submitting.

 Preparing the Attendance and handling the payroll slips. Making Travel and Accommodation arrangements.Coording with Head of Administration and Accounts for the internal staff Movements and secondary client, subsequent to the approval preparing “Appraisal Form” for an Interview with the Office and local Bank to open a new Bank Account for the employees.

 Taking notes during the “Minutes of Meeting” and preparing “Toolbox Meeting” for the departments according to their request. Maintaining Hygiene Audit document for the Kitchens and restaurants and Health,Safety and Environment documents for various departments. Preparing Injury/Accident Reports if any accident occurs and submitting to Zadco Safety Department for further investigation.

Since 19th March 1998 till June 2000
(16th Aug' 2000 Till Joinined ADNH COMPASS ME LLC.)
Work as a “sales Executive” With a “Hachinstion Telecom”

3. Education & Training - CV/Resume Part 3 [Mandatory]

Higher Secondary Examination O/L & A/L Hsc. School Colombo ,

Commerce and Accounts
History & Social Studies
Sinhala Language & Litt.
Maths Grade
Credit Pass
Credit Pass
Credit Pass
Credit Pass
Ordinary Pass
Ordinary Pass
Ordinary Pass
Ordinary Pass December 1994
Business Studies
Accounting Grade
Credit Pass
Credit Pass
Ordinary Pass
Ordinary Pass August 1997
(b) Diploma in Computer Course
I.R.E.T. Polytechincal Institute, Ceylinco Group . 1st Of Sep 1997
1st Of Dec 1999
Software Packages:
Advanced MS Word, Excel, Power Point, Access, Windows Xp. System Analysis & Accountancy & Secretarial Work. 1st Of Sep 1999
1st Of Dec 1999
Lotus 123 Diploma Including Business Application Accounting Work & secretarial Work. 1st Of April 1998
1st Of July 1998
Dbase III MS Mail 3.5 & MS Outlook Express. Project work using System Analysis & E.Mail Design in any Government Institute or Private Company. 1st Of Sep 1997
1st Of Mar 1998
Internet 6.0, MS Mail 3.5, Website & multimedia Using internet web pagers and Music media, and Trouble Shooting PC updateing, mainted.

© Completed Diploma In Hardware Engineering & Net Working Course at Turnkey IT Cent. Colombo
Following Diploma In Linux server Administration & win2k/win 2003 Server Enviroment

4. Computer Skills - CV/Resume Part 4 [Mandatory]
Completed Diploma In Hardware Engineering & Net Working Course at Turnkey IT Cent. Colombo
Following Diploma In Linux server Administration & win2k/win 2003 Server Enviroment
5. Other Skills - CV/Resume Part 5 [Optional]
6. Additional Information - CV/Resume Part 6 [Optional]


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Customer Contact Representative (Recovery) ICICI Bank
CV/Resume ID no.: 96091

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