Home  Register  Jobs  CVs  Job Search  Worldwide  Process  Help  Search  Scams  JA  B  C
Oil Offshore Marine Careers in Onshore and Offshore Drilling Energy Industry Oil Offshore Marine: Oil & Gas Jobs & CVs Online recruitment services (job vacancies, resume/cv database search) for Oil Industry, Energy, Offshore, Petroleum, Engineering, Construction, Drilling, Subsea, Marine, Shipbuilding, Shipping, Petrochemical. Have your own FREE account! free cv upload registration on Oil-Offshore-Marine.com recruiter benefits: free job postings and cv search on Oil-Offshore-Marine.com
  Need to find something?
Oil Offshore Marine Register
  Remember my password?  
 Recruiters - Employers & Agencies
  Advertise / Contact Us
free cv upload for all job seekers, free access to oil and gas jobs
subscribe to oil careers alerts, oil jobs postings, drilling rig jobs, engineering jobs


CV Support Team Leader Computer Science Engineering from Asifia College Of Engineering And Technology

Support Team Leader Computer Science Engineering from Asifia College Of Engineering And Technology

Resume built for oil and gas job opportunities by a jobseeker with experience in Support Team Leader Computer Science Engineering from Asifia College Of Engineering And Technology - would you like to offer this candidate a job/contract employment?

Please contact us OR search for another relevant oil CV/Resume in our impressive oil industry database

CV/Resume ID no.: 96181

Location (Residence): Hyderabad, India
Citizenship: India
  Native: Telugu
  Other: Hindi
Education & Experience: Work Authorization & Relocation:
  Bachelors in Computer Science Engg.

Years of Experience: 3 years
Authorized to work in:
Present Location:
   India, Hyderabad
Category Subcategory Ability Experience
IT/Communications Support (Hardware) Basic 11 years
CV/Resume Details
1. Summary (Cover Letter) - CV/Resume Part 1 [Mandatory]

Looking forward to work at the best of my ability accepting more challenges with responsibilities. Seeking a quality environment where my knowledge can be shared and enriched, where I can improve my managerial Skills and also realize my potential under proper guidance and work effectively in a team while climbing the ladder of success.

2. Work Experience - CV/Resume Part 2 [Mandatory]

Presently working with C3I Support Services as Senior Team Lead (Operations).

Period: January 30 2006 to Till Date.

Job Responsibilities as Senior Team Lead (Operations):

As a Sr. Team Lead I’ am responsible for supervising Help Desk Analyst’s activities and providing daily direction to the Help Desk Analysts. Ensuring premium service delivery to field forces through resource management, applying appropriate staffing levels, motivating Help Desk Analysts, monitoring ACD & Horizon statistics, are key success factors.
Principal Responsibilities:

1. Monitor real-time ACD reports to supervise staff availability and monitor status of up-to-the-minute service levels

2. Monitor open issues queues and work to distribute follow up activities in order to ensure issues are closed within agreed-upon timeframes

3. Monitor all escalation queues to ensure hand-off times between Tiers, including client resources and third party, are met

4. Field technical assistance requests during staffing shortages (overflow)

5. Take steps to balance call flow and other workload across all technicians available

6. Take steps to ensure technicians meet their call efficiency targets.

7. Ensure clear, complete and concise logging of all customer service interactions between Help Desk Analysts and C3i client base. Call logging includes an accurate account of the problem reported and actions taken to resolve the issue in addition to the categorization of the Assistance Request

Worked as Quality Assurance Analyst for a Period of 7 Months

Job Responsibilities as Quality Assurance Analyst: Using resources like Voice Print Portal, Picking up calls randomly and analyzing them based on Pre-defined Quality measures. Regularly delivering Feedback, Interacting with all the Technicians regularly and suggesting regarding the Areas where in they need to Improve. Generating Quality reports and reporting to Process managers.

Principal Responsibilities:

1. Development of Targeted QA guidelines: Develop and implement any client-specific or otherwise targeted QAs, based on client or management input.

2. Reporting: prepare and deliver quality evaluation reports on a weekly basis. Reports include but are not limited to help desk Analyst’s QA Scores. Reports also include recommendations for remediation.

3. Remediation: Deliver training to Help Desk Analysts based on issues identified during QA

4. Coordinate with US SMEs and other resources involved in QA’ing GOC Help Desk Analysts. Coordinate with Operational Effectiveness Manager in the GOC to provide training requirements based on QA data

5. Process Improvement: Identify and report Quality Assurance concerns (trends) to management. Make specific recommendations to management on how to improve processes, based on observations. Participate in the implementation of these recommendations.


1 Generate and analyze Horizon reports for the identification of trending issue volume, training opportunities, system problems, and status of open calls
2 Generate historical ACD reports to evaluate the effectiveness of agents and staffing levels as well as to supervise workflow

1. Oversee Help Desk Analyst activities including, but not limited to scheduling, daily management, productivity management, objective & goal setting
2. Act as first level of management escalation for issues requiring leadership attention
3. Apply appropriate level of supportive or directive guidance as technicians’ competence and confidence level varies for each task or project
4. Escalate subordinates’ performance issues and provide feedback consistent with C3i’s standard practices
5. Participate in process of selecting high achievers, through various C3i incentive programs

6. Other responsibilities, as dictated by Ops Manager

3. Education & Training - CV/Resume Part 3 [Mandatory]

 Computer Science Engineering from Asifia College Of Engineering And Technology, Affiliated to J.N.T.U, 2006.

4. Computer Skills - CV/Resume Part 4 [Mandatory]
Technical Skills:
 Operating Systems: Windows 95/98/xp.
 Programming Languages: C, java, oracle 9i.
5. Other Skills - CV/Resume Part 5 [Optional]
 Excellent interpersonal Skills.
 Reliable under stress.
 Excellent verbal and written communication skills
 Strong customer service orientation and expert-level technical skills
 Ability to delegate and monitor tasks to subordinates
 Technical proficiency in all MS Office applications and familiarity with various hardware platforms as required.
 Proven ability to coach employees
6. Additional Information - CV/Resume Part 6 [Optional]
 Won “Employee of the Month Award” Three times in a Row.
 Successfully completed “ISO 9000:2000 Internal Auditor Training”.


Questions about this candidate? Contact us for an immediate answer. To find similar people [or more experienced] - active jobseekers, please login OR create, FREE of charge, your own company account.

In order to view this candidate's contact information, you must a) be registered with Oil Offshore Marine - Worldwide Oil & Gas Jobs, and b) have already purchased a subscription.

Login Register Pricing Information
Support Team Leader Computer Science Engineering from Asifia College Of Engineering And Technology
CV/Resume ID no.: 96181

Relevant CVs; view more oil and gas CVs
1. 25years+ experience in Marine Communication, Electronics & Training.
2. SCADA & TELECOM ENGINEER (Design Engineering)
3. Asst. Planner, Document Controller
4. Entry Level Position IT
5. Electrician, electronics technician
6. Operations Geophysicist for oil and gas exploration in 2D/3D seismic data acquisition and processing
7. MSCE and CCNA Holder with strong networking knowledge and system admin ability
8. Electronic Engineer
9. well logging engineer, skilled in management, extremely hard worker
10. Information Technology
11. IT/Communications
12. IT Administrator
13. IT Administrator i have 8 year in experienced in ggc abu dhabi, uae
14. Technical Support Analyst with excellent technical and interpersonal skills
15. IT Support Staff
16. computer specialist
17. IT Computer Network Technician Offshore Software Hardware
18. Mechanic, Rank Mechanic / Fitter
19. IT Project Manager
20. IT, Technical, entry level
Other CVs; view more oil and gas CVs
1. CNC machinist
2. Lead Mechanical Technician
3. Planning, Production, Fabrication - Fiberglass Spool & Pipe Fabrication
4. Project Manager, Sales, Business Development
5. Civil Structural Designer
6. Rigging / Erection Supervisor
7. Marine ETO / Electrician / Electrical & Instrument Technician, Marine Electrical Engineer
8. Executive chef, vast experience, off shore, land field
9. Plant Manager / Maintenance Manager / I&C Engineer
10. Health and safety / inspection /training / assessor background
11. Construction manager / heavy equipment foreman
12. Trainee quality controller in steel casting company
13. Sales, marketing communication, satellite wan, project management
14. HSE Specialist, Safety Engineer, Occupational Health Engineer (SHE Technical Support Team)
17. Snr Piping Designer, Microstation SE, Autocad 14 to 2005, Autoplant Rebis, Cadworx & ProCad
18. Emergency physician, general practitioner, medical doctor, French Navy
19. Junior SAP Basis consultant, ERP SAP Basis / NetWeaver, System Administration NT, Linux, UNIX
20. Oil Drilling Materials Coordinator, Noble Drilling / Seawell, Cogent/Opito Approved
21. Senior Project Manager, Project Engineer, Design Engineer Mech, experienced 20+ yrs Oil & Gas Energy
22. Working in GVG Office Jakarta for Social Health Insurance (SHI) Project of GTZ Indonesia
23. Project Manager/Cad Detailer Specialty Systems, Inc., Steel Detailer/Coordinator Marshall Erdman
24. 10 years experience in Air separation plant - Liquid Oxygen plant
25. SDPO Bumi Armada Berhad Malaysia, Cotemar semi-submersible Safe Lancia, Protexa FPSO Ship Cora
26. Maintenance Operator in Honda UK Manufacturing Ltd. in England UK
27. CAD Architect in Pramod Patel Architects Ltd Gaborone Botswana, Grayscale Chittagong Bangladesh
28. Chief Officer on LPG vessel, Norway Columbia Singapore Greece Liberia Dutch Panama flag ships
29. E&I engineer FAT, SAT - DSME Daewoo Shipbuilding and Marine Engineering South Korea DNV, ABS, LR
30. Chief Electrician with Noble Drilling International Dubai UAE, Mexico, Edmonton Alberta Canada

Press Ctrl+D to Bookmark - Tell a Friend - Job Archives - Jobs - Oil and Gas CVs Resumes - Subscribe to Job Alerts - Site Map - Events - Legal - Privacy - Contact

oil offshore marine's website design

Official Blog - International Maritime Signal Flags - Glossary of Oil & Gas Jobs Definitions - Abbreviations & Acronyms from the Oil, Offshore, Marine, and Shipping Industries - Engineering Oil Jobs - Top 100 Energy Sites - Marine Jobs - Offshore Jobs - Oil Careers - Maritime Jobs - PDS/PDMS Oil & Gas Jobs - Oil Industry Jobs - Oil Field Jobs - Oil and Gas Careers - Petroleum Jobs - Oil Rig Jobs - Offshore Oil Rig Jobs - Drilling Jobs - Oil Industry - Official Sitemap - Jobs Feed - Login to your Oil-Offshore-Marine.com account

www.Oil-Offshore-Marine.com - Your Oil & Gas, Offshore, Construction, Shipping, Petrochemical, and Marine Engineering Recruitment Center.

© Oil Offshore Marine - Oil & Gas Jobs - All Rights Reserved.
This website is designed for international users, and its use is governed by Oil Offshore Marine - Oil & Gas Jobs Legal provisions. By browsing on any page of this website, you are deemed to have accepted all Oil Offshore Marine - Worldwide Center of Oil & Gas Jobs legal terms. If you do not agree with Oil Offshore Marine's legal provisions, you must stop using this website and its services.

find oil and gas jobs

  Looking for something?