CV Junior Seaman Maneuvering of Shottle SRP200 of Split hopper barge

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CV/Resume ID no.: 96266
Last Updated: Tuesday, July 7, 2009

OBJECTIVE:
To learn and utilize my optimum efficiency with professional approach and proving my worth to the organization

CALL 2 CONNECT INDIA PVT LTD : - APRIL 2009– TILL DATE

(TEAM LEADER-SHAREKHAN SALES) April 2009 –Till Date

Key Responsibilities;

1. Daily training, motivation and supervision of 15 Sales Representatives and 4 Filed Executives.
2. Acquiring clients from open market to go for Sharekhan’s online trading account and DMAT accounts.
3. Closing Sales and follow up on the issuance of account.
4. Meeting revenue targets as well as the target of total number of account openings.
5. Set targets for CSR’s and raise them to maximize productivity.
6. To continuously review performance of the team and to improve their productivity on an on going basis.
7. Planning and execution of Sales promotional strategies.
8. Taking responsibility of generated leads,assigning to the filed executives and verifying the documents.
9. Maintain proper record of customers documents.
10. Ensure high level of customer service and manage difficult customer situations.
11. Involvement in every generated leads to close the sale and to prospect for referrals in order to maximize the productivity.

JAYSHREE HOSPITALITY SERVICES:- SEP. 2008-APRIL 2009

(FLOOR MANAGER-Canteen of L&TServcies) 4TH Sep. 2008-2nd April 2009

1.Handling canteen set up of 25 members and customer range of 300 on daily basis.
2.Handling accounts and services and dealing with L&T officials in regards to queries and complaints of
canteen.


HINDUJA TMT GLOBAL SOLUTIONS LTD : - AUG. 2006– AUG.2008

(TEAM LEADER-AIRTEL INBOUND PROCESS) 01st FEB. 2008– 2nd AUG.2008

Key Responsibilities;
• As a Customer Support Leader was responsible for generating team reports and evaluating the team performance as per the Performance Management System (PMS) and giving constructive feedbacks to the team members.
• Act as mentor and coach for new CSR.
• Responsible for keeping track of quality score of entire Teams.
• Preparing and maintaining hot issues as per operation requirements.
• As a Trainer, responsible for getting the new updates from AIRTEL and downloading information to the team members.
• Also have conducted bathers regarding process for handling inbound and outbound Calls.
• Responsible for trouble shooting the problems for web support relating inbound / taking escalated call queries.
• Evaluating performance & proposals, identifying problems, interpreting trends, and making rational decisions.
Others;
• Drive Team’s and Floor performance for the specified shift.
• Identify capable agents and delegate team related assignments to them.
• Deliver Coaching to agents.
• To insure high energy level in the team, by devising various incentive programs.
• Control attrition in self’s team and to help other teams also.
• Control absenteeism in self’s team and on the floor as well.
• Client level interactions.
• Team Handling Inbound calls of customers of AIRTEL products (Front Office Agent
• Manage the team of strength ranging between 15 to 18agents.
• Evaluating the calls for Quality on daily basis using ULTRA software
• Collating MIS for the team
• Periodically providing feedback to agents on their performance & areas of improvement to maximize productivity & minimize possibility of errors.
• Constant monitoring of the SLA’s
• Training the new comers in the team.
• Co-coordinating between the Managers & the Team members.
• Handling escalation calls of postpaid customers.
• Ensuring proper training of the team members for the job to maintain maximum accuracy and providing regular feedback on their performance.
• Training new comers with respect to product & Tools used.
• Team briefing & updates on regular intervals .
Handling Retention activity:
• Promise to pay customer service unbarring
• Handled Postpaid to Prepaid & vice versa Migration activity.
• Handling escalated customer issue
• Tracking all the escalated complaint.
• Effectively prioritizing work assignments and managing time accordingly
• Identifying potential problems or trends and recommend solutions to improve efficiency
• Ensuring CSR proficiency in system navigation and operations
• Maintaining employee records relating to punctuality, attendance and corrective action
• Conduct team meetings and one on one meetings to provide feedback.

(CSR-TATA AIG GENERAL INSURANCE) AUG. 2007– 31st JAN.2008
Key Responsibilities;
.
 Conduct team meetings and briefings to encourage welcome calling unit to generate sales lead.
 Handling Sales Team of TATA AIG.
 Training new comers for welcome calling Unit.
 Outcalling customers and informing about benefits and particulars of their policy.
 Promoting new alternate policy to customer and converting their interest into Sales.
 Closing Sales and follow up on the issuance .
 Handling escalated calls and ensuring minimized cancellation of policy.
 Ensuring security of customers details and other data on floor.
(CSR-HUTCH INBOUND PROCESS) AUG. 2006– AUG.2007
Key Responsibilities;
.
 Handling Inbound queries and complaint of Hutch postpaid subscribers.
 Handling escalated calls.



I2I ENTERPRISES : - DEC. 2005– AUG.2006
(CSR-McDONALDS HOME DELIEVERY PROCESS)
Key Responsibilities;
.
 Handling inbound calls of home delivery.
 Handling escalated calls regarding service and delay in delivery of order.
 Outcalling regular customers to inform about new meal promotions and offers

DREDGING UNIT OF GUJARAT MARITIME BOARD : - DEC. 2003– APRIL.2005

 Joined as Trainee Seaman on Split Hopper Barge.
 Handling technical, mechanical and other labour skilled activities on deck.
 Promoted as Helmsman after six months and started maneuvering of SHOTTLE SRP200.
 Handling hydraulic operation of vessel which includes dumping of cargo in deep sea through hydraulic unit.
 Working as engine and saloon cadet during emergency period.

Achievements
• Awarded as Best cadet in pre sea course of Deck rating.
• Youngest person in Gujarat region to handle maneuvering and hydraulic operation of Split hopper barge.
• Involved in dredging process from the start till the end of contract period.
• Effectively achieved sales target with McDonald’s Process.
• Recognized for performance in Hutch process with HTMT and transferred to TATA AIG.
• Achieved Sales target of every month in TATA AIG.
• Recognized for performance in TATA AIG and promoted as TEAM LEADER.
• Recognized for being best team in Quality for consecutive five months.

ACADEMIC CREDENTIAL:

Qualification : S.S.C. from Johnson Secondary School, Dehradoon
H.S.C from Indian Military Academy, Dehradoon

Professional Courses Pre Sea Course of DECK RATING from Doon Mariners Academy.
Attended : Personal Safety and Social Responsibilities from Mumbai Maritime Training
Institute.
Fire Prevention and Fire Fighting from Suraksha Marine.
Personal Survival Techniques from Suraksha Marine, Mumbai.
Elementary First Aid from Suraksha Marine, Mumbai

Certificate Details Continuous Discharge Certificate issued from Mumbai Port on 21st July2003.
Indian C.D.C No#Mum118734.
Passport Issued from Bareilly on 28th July 2003 Passport No. E4684108.
Date of Issue of Emigration Clearance not Required:-6th August 2003.

Professional Member of Indian National Database Organization of Seafearer
Membership

Basics/Aware of MS Word/Excel

Hardworking