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CV Systems Analyst, IT Analyst VALIC Retirement Services Houston, TX Schlumberger Oil & Gas

Systems Analyst, IT Analyst VALIC Retirement Services Houston, TX Schlumberger Oil & Gas

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CV/Resume ID no.: 96327

Location (Residence): houston, United States
Citizenship: United States
  Native: Hindi, Punjabi, Urdu
  Other: English
Education & Experience: Work Authorization & Relocation:
  Masters in Finance

Years of Experience: 10 years
Authorized to work in:
   UK (in particular), United States, Afghanistan, Iraq, Oman, Pakistan, Qatar, United Arab Emirates, United States
Present Location:
   USA, Houston
   Anywhere (International)
Category Subcategory Ability Experience
IT/Communications Systems Analyst Experienced 20 years
IT/Communications Project Management Experienced 14 years
CV/Resume Details
1. Summary (Cover Letter) - CV/Resume Part 1 [Mandatory]

• Experience handling large data quantities and multiple priorities autonomously.
• Knowledgeable in the development, design and communication.
• Proficient in application testing, help desk services, workflow streamlining and user education.
• Proven ability to foster positive relationships with key internal support personnel and technical experts to achieve business objectives, improve process flow, reduce cost and increase profit.

2. Work Experience - CV/Resume Part 2 [Mandatory]


VALIC Retirement Services (Contractor) Houston, TX January 2009 – Present
Business Analyst –Implementation –Project Management
• Extensive work with SDLC (System Development Life Cycle) to assist with business cases, high level feasibility, gathering of requirements, reviewing the design and test cases, processing change requests and trace the requirements during implementation.
• Used SDLC to create, track, submit, and follow-up with issues, tasks, defects and other documentation.
• Analysis of system functionality using the requirements and plan documents to develop specifications. Included creating test cases, system configuration, running system testing, create issues, track resolutions, and document all final outcomes.
• Key member of a multi-business unit teams formed to identify and implement new benefits resource system for multiple clients.
• Assisted multiple clients in deploying appropriate resources, system and application controls and edits to minimize costs and risks.
• Responsible for delivering and/or maintaining a fully-functioning system to the client team.
• Coordinate and attend meetings to review client specifications with others on the team to identify a set of system specifications that fully represent the client requirements, the project requirements, and the plan provisions.
• Systems used included but were not limited to Legacy, TBA, and Interactive Voice Response Systems, Personalized Communication Statements, Calculation System, and the Internet. File coding, testing and implementation via Monarch and Data Pump System.
• Implementation support after the client live date which may include preparation of and conducting system functionality training for customer service associates on the team, responding to workflow requests, analyzing daily processes, and acting as an expert resource for Customer Service on system's functionality and process flow. Support also includes assistance to the customer service and benefit center associates.
• Microsoft Access Updates. Assume responsibility for updating implementation tasks and comments in the Retirement Manager administrative database.

US Lending & Company, Hawthorne, CA August 2005 – Dec 2008
IT- Implementation Businesses Analyst
• Involved in various business operations and helped the organization to achieve cost-effective production with increased quality, efficiency and satisfied customer service.
• Documented and implemented the business process for the company by identifying the functional, business and system requirements.
• Worked extensively with SDLC (System Development Life Cycle) to assist with business cases, high level feasibility, gathering of requirements, reviewing the design and test cases, processing change requests and trace the requirements during implementation.
• Involved in user-training of Mortgage related business processes.
• Involved in data and business modeling.
• Setup and updated knowledgebase for training sessions.
• Planned and upgraded legacy mail servers to Microsoft exchange servers.
• Specialized in the delivery of Information Technology Risk Assurance and Advisory services including IT Security.
• Served as a fieldwork leader to assist clients in employing proper information systems, resources, and controls to maximize efficiencies and minimize risk.
• Worked with management to, evaluate, and enhance information systems facilitating the business internal control process, and assist clients and other professionals in performing information technology control and security engagements.
• Assisted in deploying the appropriate resources, system and application controls, checks and edits to minimize costs and risks.

Schlumberger- Oil & Gas, Houston, TX September 2000 – July 2005
Systems Analyst
• Systems Analyst supporting users and Third party globally.
• Resolved issues; Local area network and Wide area Networks.
• Secured remote, VPN, PKI and Network Security.
• Remote Tools Timbuktu Pro, Remote desktop and PC Anywhere.
• Planned, Implemented and Supporting 60,000 plus users Environment.

Insource Technology, Houston, Texas August 1999 – September 2000
Technology Consultant
• Rolled-out all Harris County Hospitals, Clinics and Offices in Year 2000.
• Evaluated all locations for current network, Servers, Pc's and applications.
• Upgraded Harris County from Novell to Windows 2000 and XP environment.
• Imaged 30,000 plus pc and installed in every location.
• Replaced entire Network cables, Routers, Hubs, Switches, Printers and Servers.
• Installed Harris County Standard applications for PC and Mainframe.
• Conducted Application and Windows Training Sessions for Users.
• Traveled to Small County offices for Rollouts and training sessions.
• Updated Web pages and time tracking system.

3. Education & Training - CV/Resume Part 3 [Mandatory]

University of the Punjab, Lahore, Pakistan , Master of Business Administration - Finance , 1996

University of the Punjab, Lahore, Pakistan , Bachelors in Business Administration – Marketing 1994

• Certified Cisco Network Associate (CCNA) Houston, Texas

Microsoft Certified Systems Engineer (MCSE+I) – Los Angeles, CA

4. Computer Skills - CV/Resume Part 4 [Mandatory]
Microsoft Windows 2003
Microsoft Windows 2000
Microsoft Windows NT 4.0
Microsoft Windows 95/98
Microsoft Windows XP
Microsoft Vista
HP -Unix
Servers, Routers, Hubs, Topologies, Cabling, Workstations, PCs, Laptops.
Internet Explorer
Norton Ghost
MS Office
Lotus Notes
Citrix Server
Visual Basics
Agile Net
Clinical Applications
5. Other Skills - CV/Resume Part 5 [Optional]
Languages: Urdu, Hindi, Punjabi
6. Additional Information - CV/Resume Part 6 [Optional]


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Systems Analyst, IT Analyst VALIC Retirement Services Houston, TX Schlumberger Oil & Gas
CV/Resume ID no.: 96327

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