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CV Regional Operation Manager Middle East, Gulf, Africa and East Mediterranean countries

Regional Operation Manager Middle East, Gulf, Africa and East Mediterranean countries

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CV/Resume ID no.: 96391

Location (Residence): Dubai, United Arab Emirates
Citizenship: Morocco
  Native: Arabic Morocco, English United Kingdom, French Standard
  Other: English United Kingdom, French Standard
Education & Experience: Work Authorization & Relocation:
  Bachelors in Tourism

Years of Experience: 15 years
Authorized to work in:
   Senegal, Turkey, United Arab Emirates
Present Location:
   Senegal, Turkey
Category Subcategory Ability Experience
Management Operations Basic 12 years
Management Operations Basic 3 years
Management Operations Basic 5 years
Management Operations Basic 2 years
Other Hospitality Basic 3 years
CV/Resume Details
1. Summary (Cover Letter) - CV/Resume Part 1 [Mandatory]

To secure a business development position leveraging strong customer service and relationship building skills while utilizing over 11 years of business experience including 7 years of overachieving sales quotas

2. Work Experience - CV/Resume Part 2 [Mandatory]

As a Regus Regional Operations Manager, my duties lies in handling a team of over 100 people spread out over 3 regions, the Gulf, Africa and East Mediterranean countries. My role carries the responsibility to ensure day to day operations activities are delivered profitably, efficiently and effectively by centres teams and in line with Company standards.
Before that, I was appointed Project Manager for Regus and opened over 15 centres within 2 years especially in the Middle East.Brought up in an international environment due to my father being a civil servant, Royal Moroccan Ambassador, and my mother originally from the Republic of India, Both these facts have played a great role in my education, my understanding of other cultures and civilisations and my adapting to different environment as well as successfully accepting changes.
Accustomed to a fluid global arena , where a positive response to pressure and ever-changing situations is essential. A strong communicator and negotiator at all levels, capable of taking the long-term objective viewpoint, considering all options and achieving consensus through compromise.

 Regus, Regional Operation Manager: March 2007 – to date

• Covering Gulf, Africa & East Mediterranean countries (40 centres in 15 countries)
• Promote maximum profitability in the business centres and departments
• Provide coaching and support on all general operational issues within the regions
• Conduct monthly operations meetings with teams
• Determine recruitment requirements for existing centre
• Annual Appraisal to be conducted in conjunction with the GM
• Develop team by communicating business goals and objectives
• Ensure all Operations process and procedure documentation updated
• Oversee the compliance and administration of centre finance and accounting systems and functions to include billing processing, budget management (P& L)
• Conduct audits in centres within the regions
• Supporting the Operation Director with General projects such as updating procedures, trialling and roll –out of new products, policies and procedures

 Regus, MEDNA Project Manager: June 2004 – February 2007

• Liaising and making sure that the Tender bid submitted to the contractor are implemented and that the floors are delivered on time
• Orders and set up of all Telephone and Leased lines
• Orders and agreement for all other equipments..
• Negotiating all rates with suppliers for the Centre (Cleaning, Stationary, Plants, hotels)
• Service agreements adapted to the country and legislations
• Set up of software Ultrabis prior to the download on Server
• Recruitment and Training of the team locally
• Marketing support: Translations, local information, set up of local collateral…
• Operations support and training within Medna region
• Special assignments and projects within the clusters: Dubai, Limassol, Nicosia, Abu Dhabi, Beirut, Bahrain, Doha, Algiers, Kenya , Senegal.

 Regus, Business Centre Manager in Casablanca & Dubai: September 1999 – April 2004

• Responsibilities include: setting team objectives, problem solving, assessing clients requirements, providing team training, identifying and consequently catering to customer needs,
• Developing strong relations with clients and tracking competitive activities.
• To manage the service level and profitability of the centre on a day to day basis
• Annually liaise with accounts on budget input, monthly analysis of centre achievement of gross operating profit against budget
• IT and telecom Management: Ensure that the telecommunication system is set up correctly to handle all customer requirements in an efficient manner.
• Health & Safety Coordinator for North Africa and Middle East Regus Business Centres.

 Daewoo, Management Coordinator: September 1997 – August 1999

• Management coordinator
• Specifically tasked with coordinating flight schedule for the Chairman of Daewoo
• Translation and Simultaneous Interpretation from French to English service to the Management
• Accounting of all flight expenses (internally - externally and overseas)

 US Air, Sales Manager: September 1996 – August 1997

• Elaborating inbound and outbound travels for groups to Morocco and United States
• Seeking new opportunities to develop tourism in Morocco
• Developing new business opportunities in New York, Chicago, Miami & Orlando .

 Moroccan National Tourism Office: 1994- 1996

• Appointed to coordinate & organize the Middle East and North African Summit at The Royal Palace in Casablanca.
• Coordinating hotel reservations, transportations and requirements of the Head of States / VIP’s attending the Summit.

3. Education & Training - CV/Resume Part 3 [Mandatory]

 Tourism and Public Relation Certificate, Ecole Internationale Tunon, Bordeaux
 General University level in English & American Literature (DEUG), University of Bordeaux I – France
 Baccalauréat du Second Degré, French School Algiers, Algeria
 French School, Stockholm, Sweden

4. Computer Skills - CV/Resume Part 4 [Mandatory]
Regular Internet, Access, Excel, Word, Adobe Photoshop and E-mail user
5. Other Skills - CV/Resume Part 5 [Optional]
Social work
Reading / Swimming
6. Additional Information - CV/Resume Part 6 [Optional]


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Regional Operation Manager Middle East, Gulf, Africa and East Mediterranean countries
CV/Resume ID no.: 96391

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