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CV I.T. Systems & Support Delivery Manager, IT team Leader Leighton Contractors New Zealand

 
I.T. Systems & Support Delivery Manager, IT team Leader Leighton Contractors New Zealand

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CV/Resume ID no.: 96796

Location (Residence): Auckland, New Zealand
Citizenship: South Africa
 
Languages:
  Native: English New Zealand
  Other: Afrikaans
 
Education & Experience: Work Authorization & Relocation:
Education:
  No Degree

Years of Experience: 24 years
Authorized to work in:
   New Zealand, South Africa
Present Location:
   New Zealand, Auckland
Relocation:
   Anywhere (International)
 
Expertise
Category Subcategory Ability Experience
IT/Communications Systems Analyst Experienced 31 years
IT/Communications Support (Hardware) Experienced 31 years
IT/Communications Networking Experienced 31 years
Management IT/Communications Experienced 16 years
IT/Communications Support (Op. Sys.) Experienced 26 years
IT/Communications Systems Integration Experienced 16 years
 
CV/Resume Details
 
1. Summary (Cover Letter) - CV/Resume Part 1 [Mandatory]

I am a motivated, logical and adaptable I.T. Professonal with 20+ years in information technology, being a responsible and conscientious Team Player and leader with strong Management skills having previously worked as a Technical Support Manager and I.T. Service Desk Team Leader/manager.
I am also flexible and versatile, able to maintain a good sense of humour and enjoy working under pressure and specific time frames.
Some I.T. Sales Experience but very limited – I do however have vast experience in Customer Services and care, as well as I.T. Hardware and Networking systems.
Previous experience and exposure in the Media and Digital media, Constructions, and Medical field having worked for the Bayer Health Care and Bayer Animal Health as well as Haarman & Reimer Pharmaceutical group in South Africa where I had exposure to Hospitals, medical equipment in Hospitals and dealing with Medical Staff, Doctors, Nurses and Hospital Administration Staff as well as Senior Management.
I am future focused and have the ability to respond quickly and can demonstrate robust thinking and passionate about I.T., because I believe in my strengths and what I am capable of.
I’m a positive, efficient, resourcefull and optimistic individual in challenging times and my approach to touch decisions and situations go along with my enthusiasm and persistent drive to meet goals and challenges. I have high working ethics and I am driven by success.
I am focused on results and can be relied on to consistently achieve goals and objectives to meet target deadlines, and prepared to step up and take responsibility for work and projects regarless of circumstances and timeframes.
I have a strong management style, necessary to delegate well, and allowing my team and others to step up and be accountable for their actions and responsibilities. This goes along with acknowledging individual and team efforts and achievements, and rewarding where necessary along with company procedures and guidelines.
I have the courage to challenge others thinking and actions in an appropriate manner, give clear and precise instructions and honest feedback to my peers.
I enjoy trying new things, and enjoy being innovative, take decisive responsibility to solve my customers and clients issues quickly, and can demonstrate sound decision making in problem solving abilities. My judgements in decision making are sound and based on commonsense, and many years of experience and intuition

2. Work Experience - CV/Resume Part 2 [Mandatory]

Leighton Contractors New Zealand
I.T. Service Desk Team Leader – 2nd & 3RD Level support Engineer
8 November 2007 to 18th May 2009
Reasons for leaving: Redundancy due to NZ Service Desk and all staff positions being made redundant – all I.T. Services are being provided from Australia.
Main Responsibilities:
Oversee and in charge of all I.T. Infrastructure in New Zealand.
Ensure that Leighton Contractors I.T. Infrastructure continue to function efficiently and reliably within the group and at all NZ Project Offices
Oversee the I.T. Service Desk which includes the New Zealand service desk, and the Service Desk in Sydney NSW.
Managing 2 Service Desk Operators in New Zealand, and occasionally managing the Service Desk in Australia (8 Service Desk Operators)
This responsibility is shared between 4 Service Desk Team Leaders ranging at different operation hours.
2ND and 3rd level support responsible for incident resolution and ensuring I.T. Infrastructure and Services are available and maintained at all times.
Managing Systems to ensure the delivery of I.T. Infrastructure and services through utilizing systems and processes to ensure total availability, optimal performance, security of all I.T. Infrastructure, Backup and Restore and protection of all I.T. Infrastructure applications, and ensuring procedures and documentation are maintained and kept up to date.
Planning and ensuring the delivery of effective I.T. Infrastructure and services through planning and scheduling own work to meet requirements, timelines and outputs, and understanding required processes.
Continuous improvement to contribute to the effectiveness of I.T. Infrastructure services
Build and maintain productive internal and external relationships.
Participate and contribute to an effective and productive team and building team relationships.
Experienced in ITIL Technology, Front Range, and HEAT.
Exposure to VM Ware, and Server Virtualization – SAN

Fairfax Magazines (Fairfax Media New Zealand)
PC/Network/Pre-Press Support Analyst
8 August 2005 – 31 October 2007
Main Responsibilities:
Ensure that the Fairfax Magazines I.T. Infrastructure/Pre-Press Divisions continue to function efficiently and reliably within the group.
Installation and configuration of Network Servers, Desktop Systems, Network Hardware, peripheral equipment (Scanners, Printers, Digital cameras, Video Systems and other human interface equipment)
Installation/Configuration of software, provide technical and application services and support to different departments and magazines regarding the use of computers and networks to satisfy business needs.
Server Administration / User Administration (Windows 2000 Server / Windows 2000 IIS / Windows 2000 ISA Server / Windows 2000 SQL Server / Windows 2000 Active Directory / Windows 2000 Exchange Server, WSUS and Citrix Enterprise apps and server.
Configuration and maintaining of SAN. Some exposure to VM Ware - Virtual systems.
Installation, configuration and maintenance of Desktop computers (Windows 2000 and XP Professional / Windows 98), Networking hardware (Routers/Switches), Network cabling and other related equipment. Upgrade and configuration of modems, Wireless Networking, Disk drives, CD/DVD RW units, printers, scanners and other media related equipment.
Desktop and Technical Support of all Macintosh Systems (OS 9 – OS X Tiger) G3 Tower/G3 iMac / G4 Quicksilver / G5 iMac / G5 Tower / PowerBooks/iBook systems.
Support / Configuration / Installation of all Macintosh Applications (Adobe Creative Suite, Adobe Photoshop 7/8.0, Adobe Illustrator, Adobe Indesign 2.1/ Macromedia Freehand – PageMaker etc.)
Digital Camera / Scanner and all other Mac/Windows Applications associated with peripheral Devices
Managing of Help Desk system – Daily and weekly reporting System – Excel and Sql Database reporting system.
Managing of all Documentation of I.T. Infrastructure / Reporting back to Senior Management and business units.
Managing / organizing weekly meetings with Business units throughout Magazines Division
Management of Subscriber System / SQL Database Administration.
Maintain a broad knowledge of state of the art technology equipment and/or systems.
Perform Preventive maintenance of all Networking systems / Desktop Systems (Mac and PC/ Laptop’s and Notebooks) and all Peripheral devices, Digital Cameras (Desktop Scanners / High-End Scanners, Printers (HP / Canon), Facsimile’s and Desktop equipment.

ACPMedia Limited (Australian Consolidated Press)
PC/LAN-WAN Desktop Support Analyst
25May 2002 – 31July2005
Main Responsibilities:
Ensure ACPMedia I.T. Infrastructure continues to function efficiently and reliably within the group.
Installation and configuration of Network Servers, Desktop Systems, Network Hardware, peripheral equipment (Scanners, Printers, Digital cameras and other human interface equipment)
Installation/Configuration of software, provide technical and application services and support to different departments and magazines regarding the use of computers and networks to satisfy business needs.
Server Administration / User Administration (Windows 2000 Server / Windows 2000 IIS / Windows 2000 ISA Server / Windows 2000 SQL Server / Windows 2000 Active Directory / Windows 2000 Exchange Server - Installation, configuration and maintenance of Desktop computers (Windows 2000 and XP Professional / Windows 98), Windows 2000 Servers, Networking hardware (Routers/Switches), Network cabling and other related equipment. Upgrade and configuration of modems, Wireless Networking, Disk drives, CD/DVD RW units, printers, scanners and other media related equipment.
Goal of working towards a standard PC/Printer configuration set throughout the entire organization
Setting up of service level agreements for all divisions in the organization.
Familiar with most Helpdesk support applications Remedy and Heat.
Support of all Apple Macintosh hardware and software applications (Mac OS 9.22 to OS X 10.3)
Perform software and application support, installation and upgrades to all ACPMedia users (Microsoft office suite/Graphic Design applications (Adobe Photoshop 7/8.0, Adobe Illustrator, Adobe Indesign 2.1/
CS, Macromedia Freehand). Support to Webmaster on Macromedia Dreamweaver, Macromedia Fireworks and Flash MX.
Troubleshoot Networks, Network connectivity problems, Network hardware and applications to identify and correct malfunctions and other operation difficulties.
Provide on the job basic user training and support of certain software systems, general database support and implementation. Assist users in maximizing use of networks and computing systems.
Perform administrative support functions, including documentation of all systems configuration and maintain job logs on Help Desk system HEAT.
Maintain a broad knowledge of state of the art technology equipment and/or systems.
Perform Preventive maintenance of all Networking and Desktop equipment

1976 to 1983
Joined the South African Defence force working as an Instructor in the Infantry division, obtaining the rank of Platoon Seargant. I later moved on to the Signalling and OPS division where I concentrated on Communications and had my first introduction to Computer Mainframe systems/Telex Systems and Macintosh Operating systems.

February 1983 to April 1995
Mitsubishi Corporation Johannesburg Branch
Started as Data input/Telex Operator in 1983
Left April 1995 as Local Area Manager
Overseeing the local I.T. Network and Server infrastructure – Novell Netware 3.12 and Unix Data System as well as Accounting and Finance system running on OS2 and System 36
Providing Desktop support on Compaq Laptops and Compaq Presario and Deskpro systems.

May 1995 to December 1995
Alfa Laval Engineering Johannesburg
Network and Desktop Support Analyst
Providing Network and Desktop support to around 200 users in 4 different locations
Reason for leaving – company restructuring which meant I.T. Resources were outsourced to LAN Design / DI-Data

January 1997 to July 2001
Bayer Health Care / Bayer Animal Health / AGFA / Harmann & Rhymer Pharmaceuticals
Service Desk and Technical Manager
Overseeing a team of 6 desktop support analysts providing desktop support to the Entire Bayer Healthcare and AGFA Group in South Africa - Supporting a total of 1500 users countrywide.
Exposure to AGFA X-Ray systems and Bayer Healthcare systems – visiting local clinics and hospitals providing support to Doctors / Nursing Staff and X-Ray technicians and hospitals in South Africa.
Total of around 20 Hospitals in South Africa were using Bayer HealthCare and AGFA X-Ray systems
This also included providing Desktop support / Applications Support and Technical hardware support to the entire group.

July 2001 to December 2001 – Computer Sales and Services – This was a part-time role as I decided to Migrate to New Zealand in January 2002
Reason for leaving – emigrating to New Zealand


3. Education & Training - CV/Resume Part 3 [Mandatory]

Recent Computer Courses:
AuldHouse Computer Training Auckland New Zealand:
2154 Implementing and Administering Microsoft Windows 2000 Active Directory Services
2400 Implementing and Managing Microsoft Exchange Server 2003
Frontrange ITIL Technology Training – January – April 2008
Frontline Leadership Management Training - 2008

ACPMedia In-house Training:
Adobe Photoshop CS / Adobe Indesign CS / Adobe Illustrator
CITRIX Server and Client applications.

New Horizons Computer Training South Africa:
2151 – Microsoft Windows 2000 Network Operating System Essentials
2152 – Implementing Microsoft Windows 2000 Professional and Server Windows 2000
Microsoft Word - Advanced
Microsoft Excel - Advanced
Microsoft Access – Level 2
Microsoft PowerPoint – Level 2
Microsoft FrontPage – Level 2
Novell C.N.A. Netware v3.12 courses (1990)
Novell C.N.A. Netware v4.0 (1995)
Business Management Course (1995) O.K. Bazaars/Hyperama
Microsoft MCSE Courses NT 4.0 (1998)
Microsoft Windows NT4 Server and Enterprise / Microsoft Windows NT4
Workstation / TCP/IP for NT4 / Networking Essentials / Microsoft NT4 Internet
Information Server
Lotus Notes – Lotus South Africa 1998
Apple Macintosh – ARPLE Performance training (1997)
CISCO Router Training (O.K. Bazaars 1995)
3Com Product Training (O.K. Bazaars 1995)
DTP Workflow and Basic printing (1998) / Freehand / Quark / Adobe Photoshop /
Adobe PageMaker / Adobe Illustrator
Microsoft Office Suite 97 (1997) / Microsoft Office Suite 2000 (1999/2000


4. Computer Skills - CV/Resume Part 4 [Mandatory]
Microsoft Operating Systems – Win2k/Win23k/2008 Server - XP Professional / Windows Vista - MS Exchange Server / Active Directory / Citrix Enterprise Server SQL Server (2000/2005) ISA Server / IIS –
Apple Macintosh Operating Systems
Cisco Switches/Routers
ITIL Technology experience (Front range/Heat)
1st, 2nd and 3rd Level Support Exposure to VMWare and SAN Technologies
5. Other Skills - CV/Resume Part 5 [Optional]
Management and Administration
6. Additional Information - CV/Resume Part 6 [Optional]
I am a motivated, logical and adaptable I.T. Professonal with 20+ years in information technology, eing a responsible and conscientious Team Player and leader with strong Management skills having previously worked as a Technical Support Manager and I.T. Service Desk Team Leader/manager.
I am also flexible and versatile, able to maintain a good sense of humour and enjoy working under pressure and specific time frames.
Some I.T. Sales Experience but very limited – I do however have vast experience in Customer Services and care, as well as I.T. Hardware and Networking systems.
Previous experience and exposure in the Media and Digital media, Constructions, and Medical field having worked for the Bayer Health Care and Bayer Animal Health as well as Haarman & Reimer Pharmaceutical group in South Africa where I had exposure to Hospitals, medical equipment in Hospitals and dealing with Medical Staff, Doctors, Nurses and Hospital Administration Staff as well as Senior Management.
I am future focused and have the ability to respond quickly and can demonstrate robust thinking and passionate about I.T., because I believe in my strengths and what I am capable of.
I’m a positive, efficient, resourcefull and optimistic individual in challenging times and my approach to touch decisions and situations go along with my enthusiasm and persistent drive to meet goals and challenges. I have high working ethics and I am driven by success.
I am focused on results and can be relied on to consistently achieve goals and objectives to meet target deadlines, and prepared to step up and take responsibility for work and projects regarless of circumstances and timeframes.
I have a strong management style, necessary to delegate well, and allowing my team and others to step up and be accountable for their actions and responsibilities. This goes along with acknowledging individual and team efforts and achievements, and rewarding where necessary along with company procedures and guidelines.
I have the courage to challenge others thinking and actions in an appropriate manner, give clear and precise instructions and honest feedback to my peers.
I enjoy trying new things, and enjoy being innovative, take decisive responsibility to solve my customers and clients issues quickly, and can demonstrate sound decision making in problem solving abilities. My judgements in decision making are sound and based on commonsense, and many years of experience and intuition


 

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I.T. Systems & Support Delivery Manager, IT team Leader Leighton Contractors New Zealand
CV/Resume ID no.: 96796

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