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CV Traffic Management Supervisor, DynCorp International LLC, Customer Service Representative USA

Traffic Management Supervisor, DynCorp International LLC, Customer Service Representative USA

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CV/Resume ID no.: 98964

Location (Residence): Riyadh, Saudi Arabia
Citizenship: United States
  Native: English United States
  Other: None
Education & Experience: Work Authorization & Relocation:
  Vocational in Logistics Management

Years of Experience: 9 years
Authorized to work in:
   Saudi Arabia
Present Location:
   Saudi Arabia, Riyadh
   Anywhere (International)
Category Subcategory Ability Experience
Logistics/Transport Expediting Experienced 18 years
Sales/Marketing Retail Sales Experienced 9 years
CV/Resume Details
1. Summary (Cover Letter) - CV/Resume Part 1 [Mandatory]

United States Citizen

Dear Sir/Madam:

Please accept my CV (Resume) in review for the Logistics Position or other available position. I currently hold active certificates in Hazardous Materials Preparation/Certification/Inspection (Completed training in the Transportation of Hazardous Materials in the capacity of Certifier, Preparer and Inspector), familiar with CFR 49 and IMDG Code. I currently possess experience with Radio Frequency Identification (RFID) that permits real time cargo in transit visibility (ITV) Purchase Requisitions and enforcement of contract adherence.

A US citizen with proven multi-tasking abilities I possess an extensive background in logistics, transportation. the experience, skills and capabilities to properly manage and lead a multinational team and itsí resources. I am experienced in negotiation and currently responsible for completion of performance evaluations for this multi national working team and must continually adhere to strict time and budget restraints.

A few recent highlights of my work experience are a key contracted logistics management position within a military based contract, for the US Air Force. I oversee every aspect of cargo shipment preparation to include all documentation, transportation and accountability for land, sea and aircraft movement. As a retired US Air Force member I have extensive knowledge as a ground transportation specialist and as an aircraft loadmaster instructor I excel in load planning, freight accountability for both shipping and receiving. I have previous experience as a negotiator, direct customer service and contract adherence.

I am currently employed by an International Multi National Company as a Senior Traffic Management Supervisor in Kuwait City, Kuwait in a US Air Force contractor position, previously managing 20 Western and Asian personnel in Doha Qatar. Additionally, Iím responsible for planning and scheduling cargo movements Less Than Truckload (LTL) and all inbound and outbound local and international line haul truck and sea lift movements and coordinating DynCorp and US Air Force priority freight tasking that are moved by airlift and sealift. Supervise vessel loading and discharge of sea shipments.

2. Work Experience - CV/Resume Part 2 [Mandatory]

OBJECTIVE: Obtain position in logistics, transportation or sales where my vast experience may be allowed to expand and be challenged thru increased responsibilities, with the opportunity to obtain increased knowledge and professional growth.

2002 - Present
DynCorp International LLC
Traffic Management Supervisor
Kuwait: Prepare cargo for movement, preparations and processing of assets arriving inbound/outbound. Meticulously prepare and handle cargo IAW all prescribed military and international regulations (IATA, CFR 49, and IMDG Code), instructions, technical orders, and procedures. Follow and enforce federal AFOSHA and OSHA safety standards and any additional work place safety rules and regulations. Develop and oversee training in MHE and cargo preparation training programs Develop cargo shipping plans and monitor in transit shipments. Insure shipping contracts are met. Monitor and update cargo in transit visibility using custom designed computer based programs. Complete required Kuwait customs import and export documents for all Dyncorp ground and sea shipments. Customs clear and escort all company contracted inbound ground shipments from the Kuwait border.
Qatar: My position requires me to designate support and plan for DynCorp PMO-directed deployed and fixed cargo movements and operations. Perform as a supervisor and assist the Site Traffic Manager Operations Superintendent in the daily activities within the Traffic Management Department. Directly supervise movement, preparations and processing of assets arriving inbound/outbound. Meticulously prepare and handle cargo IAW all prescribed military and international regulations (IATA, CFR 49, and IMDG Code), instructions, technical orders, and procedures. Follow and enforce federal AFOSHA and OSHA safety standards and any additional work place safety rules and regulations as directed by Site Manager and Traffic Management Superintendent. Develop and oversee training in MHE and cargo preparation programs Develop cargo shipping plans and monitor in transit shipments. Insure shipping contracts are met.

1998 - 2002
Key Bank, Auburn, Washington USA
Telephone Call Center Customer Service Representative

Assists customer via telephone using Windows based computer programs with requested account information, bill pay, account errors and transfers. Up sell products and services using developed sales technique to insure customers are aware of products that may better serve their needs. Negotiate the retention of fees and service charges earned and still maintain excellent customer relations. Develop, receive and answer customer correspondence. Accept and resolve calls from difficult customers with positive resolution. Maintain talk time and after call work limits within company objectives. Troubleshoot, locate and repair computer based telephone transfer system errors.

1990 - 2001
Various Dealerships, Auburn, Washington USA
Automobile Sales

Meet, greet and interview customers as to needs and desires, locate vehicle (s). Perform vehicle walk around and demonstrate features. Conduct test drives. Negotiate sale terms and contract conditions. Train new sales persons in required processes; accept customer turns and complete difficult negotiations, Up-sale of after market products including vehicle protection products, accident health and life insurance. A Champion in gross profit retention with numerous salesperson of the month awards.

1970 - 1990
US Air Force
Various World Wide Locations

1980 - 1990
Aircraft Loadmaster

Preflight and operates aircraft systems, load/unload cargo IAW all applicable regulations and technical orders. Review upload manifests, documents and develop load plans. Supervise aircraft loading to insure center of gravity limits are maintained. Determine and supervise installation of cargo restraint. Compute aircraft weight and balance. Conduct emergency briefings and care for passengers in flight. Previously air/land qualified on C-5 and C-141 aircraft. Loadmaster instructor qualified for classroom, air/land and air drop for the C-130E model aircraft. I have logged over 3000 flight hours, scheduled squadron loadmasters for all missions, NCOIC of Squadron Training. Responsible for scheduling all aircrew training, both flight and ground, ensuring pilot, copilot, navigator, engineer and loadmaster training objective requirements were met. Assistant Loadmaster Resource Manager, responsible for the Supervision of all squadron loadmasters, operating globally, exceeded professional standards training.

1970 - 1990
Heavy Equipment Vehicle Operator

I was constantly selected as Staff driver for visiting dignitaries. Operated, transported, maintained and stood exhibit for the Orientation Group, a specialized public relations organization in support of the US Air Force Recruitment Program. NCOIC of Vehicle Operations North Bend AFS, OR. Maintained and operated vehicles assigned to this site. Maintained an office, all records IAW prescribed regulations and directives while providing training for assigned vehicles. Qualified to operate and issue operator permits (SF Form 46) for tractor trailers, forklifts, 6k, 10k standard/All Terrain and water distribution truck.

3. Education & Training - CV/Resume Part 3 [Mandatory]

Associates Degree
Community College of the Air Force, Lackland AFB, Texas USA

131 credited hours earned toward the completion of Logistics Associate Degree.

based programs.

4. Computer Skills - CV/Resume Part 4 [Mandatory]
Computer Experience:
Familiar with and can function within Microsoft Office and other windows
5. Other Skills - CV/Resume Part 5 [Optional]
6. Additional Information - CV/Resume Part 6 [Optional]


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Traffic Management Supervisor, DynCorp International LLC, Customer Service Representative USA
CV/Resume ID no.: 98964

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